Hajdi Antonić

I am an experienced Call Center Coordinator with over 18 years of progressive responsibility in managing high-volume call center operations within the banking technology sector. My leadership skills have been honed through managing a team of 12, where I oversee daily operations that handle over 1,000 customer calls. I take pride in my ability to foster professionalism and high standards while maintaining a flexible and results-oriented approach.

Throughout my career, I have spearheaded significant initiatives such as the digitalization of field documentation, which enhanced accessibility and reduced processing time. Additionally, I initiated an AI-based onboarding and support program that streamlined the integration of new employees and provided valuable assistance to experienced staff. My commitment to continuous improvement is reflected in my monitoring of KPIs, which drives enhancements in call center efficiency and customer satisfaction.

In addition to my call center expertise, I also work as a freelance translator, providing professional translation services between English and Serbian. This role has allowed me to utilize my multilingual skills and ensure clarity and accuracy in user manuals tailored for specific markets. I am dedicated to maintaining high professional standards and clear communication in all my endeavors.