Kimani Joseph

As a seasoned network administrator, I have maintained multiple networks for both civilian and military customers, honing my skills in team collaboration, creativity, and initiative. With a strong background in problem-solving and critical thinking, I have successfully led small detachments and provided top-notch service to customers.

My expertise extends to record maintenance, where I have created and managed over 100 items, ensuring a 0% loss rate of vital gear and information. I am well-versed in utilizing ITGlue documentation software and various customer IT support tools, including Autotask, Unifi Ubiquiti Network Management, and Microsoft Active Directory.

With a passion for customer service, I have assisted hundreds of customers through remote software, resolving issues efficiently and taking on on-call responsibilities to address emergencies promptly.