Miyoko Idrissi
@miyokoidrissi
I deliver customer support, manage teams, and lead sustainable projects.
PortugalWhat I'm looking for
I've supported senior leaders at Tiffany & Co. and Givenchy, managing complex schedules, travel, communications, reports, and executive-level presentations.
Most recently, I delivered remote French-language customer support at Concentrix for a global technology company, resolving product, service, account, and technical issues with empathy and calm under pressure.
I've also built and managed service-based businesses, including Canino Grooming LLC, where I grew repeat business by 30% through personalized care, scheduling, follow-up, and staff training.
I'm currently leading Quinta de los Amigos, transforming a farm in Moita into a sustainable retreat with permaculture, an organic vegetable garden, chicken coop, and bio-pool. I bring a global mindset, strong adaptability, and over 18 years of experience supporting people, operations, and innovative projects.
Experience
Work history, roles, and key accomplishments
Project Manager & Founder
Quinta de los Amigos
Mar 2024 - Present (2 years 5 months)
Leading the transformation of a farm into a sustainable retreat, incorporating permaculture and eco-friendly design principles, and coordinating a team and volunteers.
Customer Service Representative
Concentrix
Apr 2025 - Sep 2025 (5 months)
Delivered high-quality customer support for a leading global technology company, handling inbound calls from French-speaking customers and resolving product, service, and account issues.
Owner & Groomer
Canino Grooming LLC
Mar 2018 - Sep 2025 (7 years 6 months)
Delivered personalized grooming services, managed operations, and trained staff, leading to a 30% increase in repeat business.
Owner & Property Manager
Short-Term Rental Operations
Apr 2005 - Apr 2020 (15 years)
Managed Airbnb, Vrbo, and Booking.com listings, optimizing pricing and marketing to increase occupancy rates and providing excellent guest service.
Supported senior executives by managing schedules, coordinating travel, and creating reports and presentations to facilitate decision-making.
Executive Assistant to the President
Givenchy - LVMH
Aug 1997 - Nov 1999 (2 years 3 months)
Managed executive calendars and meetings, coordinated travel logistics, and prepared documents for high-level discussions.
Education
Degrees, certifications, and relevant coursework
Borough of Manhattan Community College
Associate of Applied Science, Business Administration
Associate of Applied Science in Business Administration.
Pierre Et Marie Curie
High School Diploma, General Studies
High school diploma.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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