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JM@joanamorgado
Multilingual professional with diverse experience in customer service and operations.
PortugalI am a dedicated professional with extensive experience in customer service, operations, and real estate consulting. Over the years, I have honed my skills in various roles, from being an Operational Assistant in Gardening to a Real Estate Consultant, where I managed rental portfolios and worked as a commission agent. My ability to adapt to different environments and tasks has allowed me to thrive in diverse settings, including the vibrant Algarve region and the beautiful Canary Islands.
My background in Applied Psychology complements my professional journey, enabling me to understand client needs better and provide exceptional service. I have worked in customer service roles across multiple industries, including call centers and sales, where I successfully engaged with clients in English, French, and Spanish. My commitment to excellence and my multilingual capabilities make me a valuable asset in any team.
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Work history, roles, and key accomplishments
Ecoambiente
Aug 2021 - Apr 2024 (2 years 8 months)
Responsible for urban and garden cleaning across various municipalities, operating gardening machines, and driving service vehicles for collection services.
KIMO, Altavida
Sep 2020 - Jun 2021 (9 months)
Worked as a commission agent and managed rental portfolios for two real estate agencies in Faro and Tavira.
Self Employed
Jan 2020 - Feb 2020 (1 month)
Provided translation, transcription, and virtual assistant services on a freelance basis for one year.
Pontorizonte, Agrivabe, Puro Branco
May 2018 - Mar 2019 (10 months)
Engaged in various agricultural tasks and seasonal jobs, including roles as a waitress and in café and pool services.
ICE Travel
Mar 2017 - Dec 2017 (9 months)
Sold cruises by phone to American customers, focusing on customer engagement and sales techniques.
Actiiv
Mar 2013 - Jan 2017 (3 years 10 months)
Performed various roles including entertainer, sales assistant, and receptionist in the Canary Islands.
Teleperformance
Aug 2010 - Sep 2012 (2 years 1 month)
Worked in a call center providing customer service in multiple languages for various purposes.
Degrees, certifications, and relevant coursework
Master's Degree, Applied Psychology
2008 - 2011
Completed a Master's Degree in Applied Psychology, emphasizing psychological theories and practices.
PUBachelor's Degree, International Relations
2006 - 2008
Studied International Relations, focusing on global political dynamics and international diplomacy.
Certificate, English Language
2005 - 2005
Achieved a Certificate of Advanced English.
Certificate, Humanities
1990 - 2005
Completed primary and secondary education with a focus on humanities.
PortugalYou can contact Joana and 90k+ other talented remote workers on Himalayas.
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