Open to opportunities

mitu kumari

@mitukumari1

Message

Senior operations professional blending customer support, process management, and compliance expertise.

United States

Message

What I'm looking for

I’m looking for a rewarding role in Banking, IT Operations, Customer Support, or Business Operations where I can apply my analytical, communication, process management, and customer service skills—contributing to organizational success and continuously building technical capability.

I’m a results-driven professional with experience in customer service, operations support, classroom administration, process coordination, and financial/account handling. Trained in banking operations through IFBI, I bring knowledge of process management, audit compliance, and customer-centric service delivery. I’m known for adaptability, organizational skills, and attention to detail in fast-paced, compliance-driven environments.

In my role as SENIOR PROCESS MANAGER (OPERATION), I managed branch-level financial and operational activities, ensuring process efficiency and compliance. I oversaw internal operational workflows and documentation, coordinated day-to-day business operations, and ensured adherence to internal controls, reporting standards, and operational guidelines. I also achieved month-wise cross-sell targets without slippage.

Most recently, I’ve supported classroom operations as an Instructional Aide/Teacher by implementing instructional plans, coordinating with teachers and intervention specialists, and maintaining documented student progress. Across substitute teaching, grading, and cashier work, I’ve consistently strengthened stakeholder communication, problem resolution, and accurate recordkeeping.

Experience

Work history, roles, and key accomplishments

Current

Instructional Aide / Teacher

Current

District 96 Schools

Nov 2022 - Present (3 years 7 months)

Supported classroom operations by implementing instructional plans and facilitating small-group learning. Coordinated with teachers and intervention specialists while monitoring student performance and maintaining behavioral and academic records.

Small Group Instruction Lesson Material Organization

Current

Grader / Teacher

Current

Best Brains

May 2021 - Present (5 years 1 month)

Evaluated assignments and maintained accurate grading records with consistent attention to detail. Ensured timely review and documentation of student assessments.

Assignment Grading Attention To Detail Timely Review Educational Support

Substitute Teacher

District 63/96/102 Schools

Dec 2021 - Oct 2022 (10 months)

Managed daily classroom operations by following structured lesson plans and procedural guidelines. Supervised students across classroom and common areas while maintaining participation and positive classroom behavior.

Classroom Management Student supervision Behavior Management Adaptability Across Schools Time Management Conflict Resolution Operational Continuity

Cashier

Patel Brothers

Aug 2020 - Apr 2021 (8 months)

Assisted customers at the cash counter by processing transactions accurately, handling cash, and managing returns or exchanges. Provided product guidance, greeted shoppers, and maintained a clean and organized checkout area.

Cash Handling Returns and Exchanges Customer Service Checkout Area Sanitation

Senior Process Manager

Osara Global

Jan 2017 - Dec 2018 (1 year 11 months)

Managed branch-level financial and operational activities, ensuring process efficiency and audit compliance. Oversaw internal workflows and documentation, supported performance monitoring, and maintained adherence to internal controls and reporting standards.

Branch Operations Management Financial Operations Audit & Compliance Internal Controls Documentation Management Workflow Coordination Performance Monitoring Cross Sell Target Achievement

Teacher

Th Kidzee Institute

Oct 2015 - Dec 2016 (1 year 2 months)

Provided early learning instruction in small groups, supporting concepts such as the alphabet, shapes, and color recognition. Prepared reports and classroom materials, administered homework and quizzes, and supported parent-teacher conference preparation.

Small Group Instruction Alphabet And Recognition Activities Homework And Quiz Administration Classroom Problem Solving Support Report Preparation Parent Conferences