At Plains State Bank, I direct branch operations across customer service, administration, sales, and human resources. I also assess local market conditions, develop business plans and financial objectives, and manage the budget.
I support the branch team through training, coaching, and development, and address customer and employee satisfaction issues. I also share effective practices and market information with other branches and headquarters.
At Bank of America, I worked as an Assistant Manager, supporting customers with banking products and services and gathering information from new and existing clients. I also evaluated business processes, analyzed requirements, and helped develop solutions and optimization strategies.
As a Business Analyst at Assertive Logistics, I reviewed business processes, prioritized stakeholder requirements, and worked with training and technical teams to clarify system needs. I also generated reports and monitored project deliverables.
