At Federal Bank Ltd., I provided customer-focused banking services in a high-volume retail branch, processing cash deposits and withdrawals while maintaining operational accuracy and regulatory compliance.
I handled cash transactions ranging from ₹500 to ₹5,000,000 and balanced daily cash transactions totaling approximately ₹8,000,000. I also maintained the daily cash ledger and branch cash reconciliation, with responsibility for cash keys and vault control.
I opened Savings, Current, Fixed Deposit, NRI, and NRO accounts, and supported onboarding in accordance with KYC and AML regulations. I also processed RTGS and NEFT transfers and helped customers with digital banking.
I processed Gold Loan applications and servicing, assisted with Gold Loan audits, and prepared Home Loan and Vehicle Loan documentation. I completed 12 years of banking service without customer complaints or operational escalations.
