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@angeliquejones1
Customer service professional with over 10 years of experience.
With over a decade of experience in customer service, I have honed my skills in managing and delivering exceptional service in fast-paced environments. My journey has been marked by a commitment to exceeding customer expectations through effective communication, problem-solving, and team leadership. I pride myself on being a highly motivated and quality-driven professional, recognized for my ability to adapt and respond to the evolving needs of customers.
Throughout my career, I have successfully led teams and trained new employees, ensuring that we consistently meet and surpass service goals. My experience spans various roles, including my recent position as a Substitute Teacher, where I empowered students and adapted to diverse learning styles. In my previous role at Prosper Remote, I assisted customers with loan applications and payment arrangements, handling a high volume of calls while maintaining professionalism and thoroughness in resolving inquiries.
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Work history, roles, and key accomplishments
Kelly Education
Nov 2023 - Present (2 years)
Assumed duties of the classroom teacher in accordance with school district plans and rules, instructing students on various classroom topics. Empowered students to learn, encouraged classroom participation, and adapted to diverse learning styles while leading instruction based on existing lesson plans.
Prosper
Jul 2021 - Nov 2023 (2 years 4 months)
Assisted customers with loan applications up to $50,000 and educated them on loan qualifications. Answered between 60-70 inbound calls per shift, helping customers with payments and payment arrangements.
Sprint Gas Station
Aug 2017 - Jun 2021 (3 years 10 months)
Led the frontend operations, including cash handling and completing daily reports. Trained new employees and managed schedule changes to optimize customer flow and maintain accurate money transactions.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills across various subjects. Prepared for further education and entry into the workforce.
Software and tools used professionally
You can contact Angelique and 90k+ other talented remote workers on Himalayas.
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