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Caitlin Ryan

@caitlinryan

Operations Manager at TJX Companies who coordinated work across 50+ employees and contributed to a 20% improvement in employee retention.

United States

Message

At TJX Companies, I coordinate operational initiatives and recurring workstreams across a 50+ employee workforce, balancing staffing needs, deadlines, compliance requirements, and day-to-day execution. I lead, coach, and develop employees, and contributed to a 20% improvement in employee retention through coordinated engagement and people-process initiatives.

I review workforce, payroll, attendance, scheduling, productivity, and customer-experience information to support accurate reporting and operational decisions. I use Microsoft Excel, Workday, UKG/Kronos, and Oracle for operational documentation and reporting, and I’m currently completing a Bachelor of Science in Business Analytics at Southern New Hampshire University.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

TJX Companies

Oct 2007 - Present (19 years)

Coordinate multiple operational initiatives and workstreams across a 50+ employee workforce, balancing deadlines, staffing, compliance, and leadership priorities. Lead, coach, and develop employees, and analyze workforce and performance data to support resource planning and process improvements.

Excel Workday UKG Oracle Microsoft 365 Data Reporting KPI Tracking Process documentation Workforce Management Employee Development Performance Management

Teller

FNB Bank

Dec 2012 - Aug 2014 (1 year 8 months)

Processed high-volume financial transactions with accuracy while following regulatory, documentation, and security procedures. Maintained confidential records and resolved customer issues in a fast-paced, regulated environment.

Financial Transactions Regulatory Compliance Customer Service Record keeping Reconciliations

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Science, Business Analytics

Currently pursuing a Bachelor of Science in Business Analytics with expected completion in December 2026. Coursework includes data analysis, statistics, business intelligence, project management, operations, and financial analysis.