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Mitchell Ouma

@mitchellouma

Executive Assistant & Operations Manager at KIRUJA MERCY ADVOCATES LLP who streamlined workflows and cut administrative turnaround times by 45%.

Kenya

Message

What I'm looking for

I'm open to remote, hybrid, and international opportunities.

At KIRUJA MERCY ADVOCATES LLP, I provided executive support while managing office administration, legal operations, and business process improvement. I led digital transformation initiatives that standardized workflows and reduced administrative turnaround times by 45%.

I also optimized procurement and budget management processes, reducing operational costs by 25%. By introducing structured client relationship processes, I helped increase customer satisfaction to over 90% and improve client retention.

Previously, at AKUSALA & COMPANY ADVOCATES, I supported senior leadership and coordinated office operations, legal administration, and client engagement. Earlier, at MULTICHOICE KENYA, I handled customer enquiries, service requests, and complaints, supporting customer satisfaction and service quality.

Experience

Work history, roles, and key accomplishments

Executive Assistant & Operations Manager

Kiruja Mercy Advocates LLP

Sep 2021 - Jul 2026 (4 years 10 months)

Provided strategic executive support while leading office administration, legal operations, and business process improvement. Partnered with senior leadership to optimize operations and strengthen stakeholder engagement.

Executive Assistant & Office Administrator

Akusala & Company Advocates

Jan 2017 - Aug 2021 (4 years 7 months)

Provided executive and administrative support while coordinating office operations, legal administration, client engagement, and day-to-day business activities. Supported senior leadership by improving operational efficiency and managing stakeholder communication.

Customer Service Representative

Multichoice Kenya

Jan 2014 - Dec 2016 (2 years 11 months)

Delivered front-line customer support by resolving customer enquiries, processing service requests, and supporting daily operations to enhance customer satisfaction and service quality.