Open to opportunities

Mitchelle Feya

@mitchellefeya

Message

I lead remote teams and support digital marketing and client operations.

Zimbabwe

Message

What I'm looking for

I'm looking for opportunities where I can lead teams, support client operations, and contribute to digital marketing, customer service, scheduling, or administrative processes.

I've supported City Smiles Dental and GreatSmiles Dental with digital marketing campaigns, social media, email, website content, CRM updates, market research, and brand-consistent marketing materials.

At S2Verify, I led a seven-person verification team, helped launch a background screening pilot, and trained 20 additional team members in education and employment verification. I've also supervised remote dental scheduling teams, coordinated patient appointments across six branches, and supported insurance verification, claims follow-up, billing, and patient records.

Experience

Work history, roles, and key accomplishments

Digital Marketing Assistant

City Smiles Dental

Mar 2023 - Oct 2023 (7 months)

Assisted in planning and executing digital marketing campaigns across social media, email, and website platforms. Supported the development of marketing materials and conducted basic market research.

Digital Marketing Social Media Management Email Marketing Market Research CRM Content Creation

Team Lead, Background Screening

S2Verify

Jan 2022 - Dec 2022 (11 months)

Served as team lead for background screening and verification, overseeing processes and leading a team of seven specialists. Played a key role in launching a pilot project and trained 20 additional team members.

Background Screening Team Leadership Training Quality Control Process Improvement Compliance

Remote Scheduling Supervisor

KidsCare Dental

Jan 2021 - Dec 2022 (1 year 11 months)

Supervised and supported a team of 15 remote scheduling staff across six dental branches. Oversaw appointment scheduling accuracy and acted as a liaison between the remote team and dental practice.

Team Supervision Scheduling Conflict Resolution Revenue Cycle Management Administrative Support

Patient Scheduling Coordinator

Kids Care Dental

Jan 2021 - Dec 2022 (1 year 11 months)

Managed patient appointment scheduling, including bookings, confirmations, rescheduling, and cancellations. Conducted follow-up calls and maintained accurate appointment records.

Appointment Scheduling Patient Communication Coordination Practice Management Systems

Chief Justice, Junior Parliament

Junior Parliament of Zimbabwe

Jan 2017 - Dec 2018 (1 year 11 months)

Served as Chief Justice in the National Junior Parliament, participating in leadership training and community outreach programs on HIV/AIDS education.

Leadership Public Speaking Community Outreach