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@lynnettetucker
Dedicated office manager with a focus on customer service excellence.
I am an experienced office manager with a proven track record of maintaining a clean and organized workspace that fosters employee motivation and productivity. My role has involved managing office space, equipment, and personnel, ensuring that all aspects of the workplace run smoothly. I developed and implemented a new cooperative workplace strategy that significantly enhanced productivity and morale among team members.
In addition to my managerial responsibilities, I have excelled in providing exceptional customer service in a dental office setting. I have effectively communicated with patients to schedule appointments and identify their dental needs, which has led to increased compliance in teeth cleaning. My commitment to quality service has been recognized through positive feedback from patients, and I have successfully added new patients to the practice's client database.
My skills in insurance billing, appointment scheduling, and patient communication have contributed to a seamless experience for patients and staff alike. I am passionate about creating an environment where both employees and clients feel valued and supported.
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Work history, roles, and key accomplishments
Undisclosed
Managed office space, equipment, and employees, including providing for meeting space, central filing, and equipment and computer technology. Developed and implemented a new cooperative workplace strategy, resulting in increased productivity and morale. Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate.
Undisclosed
Managed insurance billing, checked eligibility, claims payments, posted payments, and billed patients for the remainder of payments. Confirmed and scheduled patient appointments, increasing patient compliance in teeth cleaning. Added new patients to the practice's client database and managed their insurance information.
Degrees, certifications, and relevant coursework
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