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Mitchelle Andrey

@mitchelleandrey

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Experienced Senior Process Associate with expertise in client relations.

Philippines

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What I'm looking for

I seek a collaborative environment where I can create lasting impacts and foster customer loyalty.

With over six years of experience as a Senior Process Associate, I have successfully managed diverse operations across multiple international accounts. My expertise lies in Billings, Client Relations, and Technical Support, where I consistently build client trust and confidence. I have worked with top-tier companies such as Google and GCI, providing comprehensive customer service and technical support.

I am a skilled Brand Ambassador and Technical Support Analyst, adept at troubleshooting, order processing, and billing. My proficiency in Microsoft Excel, Power BI, and Google products allows me to automate processes and enhance productivity. I take pride in being a joyful contributor to every project, ensuring smooth operations and fostering customer loyalty.

Experience

Work history, roles, and key accomplishments

Senior Process Associate

Sykes Inc Philippines / Foundever Query

Sep 2022 - Jul 2023 (10 months)

Managed billing and payments while providing technical support for Google Home devices. Transitioned data processes from Excel to Power BI and automated data cleaning tasks. Promoted sales and created financial statements using Microsoft Excel.

Billing Technical Support Power BI Excel Google Home Data Automation Financial Statements Customer Service

Senior Process Associate

GCI Telco/Tata Consultancy Inc.

Dec 2021 - Mar 2022 (3 months)

Handled customer accounts, managed billing adjustments, and promoted sales. Provided technical support and ensured customer satisfaction through effective communication.

Billing Adjustments Technical Support Communication Skills Customer Satisfaction Problem Solving Account Management Process Improvement

Technical Support Representative

Google/Concentrix Philippines

Oct 2016 - Jul 2018 (1 year 9 months)

Provided technical support for Google products including Google Play, Google Wallet, and hardware troubleshooting. Managed order processing and escalations effectively.