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MA@mitchelleandrey
Experienced Senior Process Associate with expertise in client relations.
PhilippinesWith over six years of experience as a Senior Process Associate, I have successfully managed diverse operations across multiple international accounts. My expertise lies in Billings, Client Relations, and Technical Support, where I consistently build client trust and confidence. I have worked with top-tier companies such as Google and GCI, providing comprehensive customer service and technical support.
I am a skilled Brand Ambassador and Technical Support Analyst, adept at troubleshooting, order processing, and billing. My proficiency in Microsoft Excel, Power BI, and Google products allows me to automate processes and enhance productivity. I take pride in being a joyful contributor to every project, ensuring smooth operations and fostering customer loyalty.
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Work history, roles, and key accomplishments
Sykes Inc Philippines / Foundever Query
Sep 2022 - Jul 2023 (10 months)
Managed billing and payments while providing technical support for Google Home devices. Transitioned data processes from Excel to Power BI and automated data cleaning tasks. Promoted sales and created financial statements using Microsoft Excel.
GCI Telco/Tata Consultancy Inc.
Dec 2021 - Mar 2022 (3 months)
Handled customer accounts, managed billing adjustments, and promoted sales. Provided technical support and ensured customer satisfaction through effective communication.
Google/Concentrix Philippines
Oct 2016 - Jul 2018 (1 year 9 months)
Provided technical support for Google products including Google Play, Google Wallet, and hardware troubleshooting. Managed order processing and escalations effectively.
IOLO Software/Alorica Philippines Inc
Aug 2014 - Nov 2015 (1 year 3 months)
Provided technical support and software installation services. Managed client relations and escalations while ensuring efficient business support.
Degrees, certifications, and relevant coursework
Certification, Culinary Arts
2020 - 2020
Pursued Culinary Arts, focusing on both inbound and outbound calls related to culinary services.
Certification, Computer Programming
2014 - 2015
Studied Visual Basic Programming, gaining skills in software installation and client support.
Technical Support Representative, Information Technology
2001 -
Completed a program in Information Technology, focusing on technical support and operations.
Software and tools used professionally
PhilippinesYou can contact Mitchelle and 90k+ other talented remote workers on Himalayas.
Message Mitchelle
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