Open to opportunities

Miss Sarah McCutchen

@misssarahmccutchen

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Customer-centric professional with 16 years of experience

United States

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What I'm looking for

Seeking a role that leverages my customer-centric skills to drive customer satisfaction and engagement, with opportunities for growth and development in a fast-paced environment.

As a seasoned customer-centric professional, I have a proven track record of driving customer satisfaction and engagement through strategic engagement and personalized support. With 16 years of experience in client success and customer support, I have honed my skills in resolving complex issues, streamlining processes, and delivering exceptional service.

Throughout my career, I have demonstrated my ability to thrive in fast-paced environments, proactively identifying and addressing customer needs. I am skilled in using customer support platforms and data insights to optimize the customer journey and elevate experiences across various industries.

My expertise extends to data analysis, where I utilize tools such as Excel and Google Analytics to drive decision-making, track performance, and report key insights. I am also proficient in a range of productivity software, including Microsoft Office Suite and Google Workspace, which enables me to streamline workflows and improve team collaboration.

Experience

Work history, roles, and key accomplishments

Current

Remote Office Assistant

Current

Lefler Legal Law Firm

Jun 2023 - Present (1 year 11 months)

Provided comprehensive administrative support to attorneys, including document preparation, scheduling, and email management, ensuring smooth daily operations.

Administrative Support Document Management Scheduling Email Client Communication

Client Success Specialist

Ministry Brands

Mar 2022 - Dec 2022 (9 months)

Enhanced customer satisfaction by 20% through strategic engagement and personalized support. Boosted client retention by 25% and grew account value by 15% with targeted initiatives.

Customer Support Data Analytics Customer Retention Customer Satisfaction

Client Navigator (Volunteer Role)

Mercy Ministries

Jan 2016 - Jan 2022 (6 years)

Achieved a 30% increase in client satisfaction through empathetic service delivery and personalized support during critical touchpoints.

Client Services Personalization

Treatment Coordinator

Smile Design & Family Dentistry

Jan 2013 - Jan 2016 (3 years)

Optimized scheduling systems to accommodate a 10% increase in patient capacity, resulting in improved clinic efficiency and patient flow.

Scheduling

Office Manager

Kid's Dental

Jan 2008 - Jan 2013 (5 years)

Developed and implemented efficient operational processes, resulting in a significant increase in patient acquisition and improved overall practice productivity.

Operations Productivity Team Building Staff Training