Open to opportunities

Miss Emmy

@missemmy

Message

IT support and cybersecurity-focused professional protecting digital assets through secure, resilient systems.

Kenya

Message

What I'm looking for

I’m looking for a challenging role where I can protect digital assets, implement security measures, and contribute to a secure and resilient technological environment—using my IT support skills and cybersecurity training to make an immediate impact.

I’m a highly motivated and analytical professional with a strong foundation in IT infrastructure and cybersecurity principles. I’m experienced in monitoring system performance, troubleshooting hardware/software/network issues, performing system backups, and providing daily technical support to staff.

In recent roles, I’ve delivered front line ICT support, installed and maintained office computers and IT equipment, and supported the maintainance and security of organizational IT infrastructure. I also lead ICT initiatives—overseeing ICT curriculum and digital trainings—and I’ve been recognized for training SMEs in cybersecurity, strengthening my drive to implement practical, resilient security measures.

Experience

Work history, roles, and key accomplishments

Sales Agent

Mycredit Limited

Aug 2025 - Jan 2026 (5 months)

Sold MyCredit products and services by presenting persuasive arguments, maintaining customer relationships, and resolving complaints quickly. Performed customer cost-benefit analyses, followed up with potential customers, and set/maintained sales target goals.

Sales Targets Customer Relationship Management Cost Benefit Analysis Complaint Resolution Lead Follow Up

IT Support Intern

USAMRU-K / The Walter Reed Project

Jan 2024 - Dec 2024 (11 months)

Monitored system performance and troubleshot hardware/software/network issues while performing system backups and maintaining accurate records. Provided daily technical support by installing and configuring office computers and ensuring smooth operation of IT systems and networks.

System Monitoring Troubleshooting IT Support Network Operations Backup Technical Documentation

Technical Lead ICT

Women in Sustainable Enterprise

Jan 2023 - Jan 2024 (1 year)

Provided front-line ICT support to staff and beneficiaries, ensuring equipment operated at maximum capacity. Developed and updated the ICT curriculum and managed digital trainings, while overseeing ICT documentation, IT infrastructure maintenance and security, and system upgrades.

ICT Infrastructure Maintenance Curriculum Development Project Management Technical Documentation Troubleshooting

Hub Administrator

Women in Sustainable Enterprise

Jan 2021 - Jan 2023 (2 years)

Managed centre transactions and produced monthly analysis reports while handling client correspondence and internal communications. Coordinated meetings, maintained organized filing systems, ensured confidentiality of sensitive data, and trained beneficiaries in digital skills including computer packages and web development.

Transaction Processing Client Communication Administrative Support Confidentiality File Management Digital Skilling

Communications Officer

Kisumu Progressieve Youth

May 2019 - Jan 2020 (8 months)

Developed, supported, and promoted organizational goals through message development, social media content, and media outreach. Produced and disseminated public relations materials to increase visibility, managed social media accounts, and coordinated communications with stakeholders for events and campaigns.

Social Media Management Media Relations Content Strategy Public Relations Audience Segmentation Event Promotion

Marketing Intern

Kenya Power and Lighting Company

Jan 2019 - May 2019 (4 months)

Supported customer service delivery by receiving and entering customer details into the customer integrated service system. Handled customer complaints, represented the company professionally, participated in community evaluation and mobilization, and coordinated with departments to help meet targets.

Customer Service Complaint Handling Brand Representation Community Mobilization