SBStar boy
@starboy
Customer service and IT support professional skilled in digital marketing and cybersecurity.
KenyaWhat I'm looking for
I am a dynamic customer service, IT support, and digital marketing professional with over 5 years of progressive experience delivering technical troubleshooting, client relations, and cross-functional team leadership. I combine hands-on IT system support—hardware, software, networks, firewalls, VPNs, Active Directory—with content creation and social media strategies to grow online brands and drive customer engagement.
I have led teams, supervised field installations, and implemented process optimizations that improved turnaround times and client retention. Certified in cybersecurity, I translate complex technical concepts into simple guidance, prioritize exceptional customer experiences, and continuously seek ways to improve processes and operational excellence in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Software Consultant
Jimmy’s Computer Stop
Jul 2017 - Oct 2025 (8 years 3 months)
Provided IT consultation and end-user support, supervised a team of 3 technicians, and implemented system optimizations that improved repair turnaround time by 25%, increasing repeat business and client satisfaction.
ICT Support Technician - Team Lead
FastNet WIFI
Jan 2014 - Jul 2017 (3 years 6 months)
Led field teams for WiFi installation and maintenance across 100+ sites, streamlined installation processes to reduce downtime, and resolved escalated technical issues to maintain high client satisfaction.
Business Systems Analyst Trainee
Bidco
Sep 2013 - Dec 2013 (3 months)
Gathered and analyzed business development data, created process maps and assisted in BRD preparation, contributing to a 20% reduction in data processing errors through improved requirements and testing.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture & Technology
Bachelor of Business Information Technology, Business Information Technology
Pursuing a Bachelor of Business Information Technology focusing on the intersection of business processes and information systems.
JTJomo Kenyatta University of Agriculture & Technology
Certificate in Business IBM Cybersecurity, Cybersecurity
2013 - 2013
Completed a certificate program in IBM Cybersecurity covering foundational cybersecurity concepts and practices.
Nairobi School
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE) at Nairobi School.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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