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@ruthkamau1
I am an ICT professional delivering IT support, network solutions, and user training to improve uptime.
I am an ICT professional experienced in providing hands-on technical support, diagnosing system and network issues, and delivering practical user training. In past roles I reduced network downtime by 30% through log analysis and router reconfiguration, implemented preventive maintenance routines, and created simple troubleshooting guides that lowered support tickets.
I build practical tools and systems — including a phishing email detection system, a student-lecturer booking platform, and an intelligent traffic monitoring project — and I train learners from beginner to intermediate levels in Python and ICT fundamentals. I hold cloud and security fundamentals badges, have data science training, and lead a She Code Africa chapter to empower girls and women in technology.
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Work history, roles, and key accomplishments
She Code Africa
Aug 2023 - Present (2 years 3 months)
Led the She Code Africa Nyeri chapter, organizing workshops, mentorships, and events to empower girls and women in technology. Coordinated volunteers and community outreach to increase access to ICT learning opportunities.
National Cereals and Produce Board
Sep 2024 - Nov 2024 (2 months)
Resolved network outages by reconfiguring routers and optimizing settings, reducing downtime by 30% and improving workflow continuity. Implemented preventive maintenance and created troubleshooting guides to improve system stability and reduce support tickets.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
2021 - 2024
Completed a Bachelor of Science in Information Technology at Dedan Kimathi University of Technology from October 2021 to December 2024.
Software and tools used professionally
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