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Hildah Rikky

@hildahrikky

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Results-oriented ICT Support Specialist with programming experience.

Kenya

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What I'm looking for

I am looking for a role that allows me to grow my technical skills while making a positive impact in the community.

I am a results-oriented and highly motivated ICT Support Specialist with over a year of progressive experience in programming, networking, and ICT support for both private and government institutions. My keen attention to detail and commitment to ethical standards drive my work, as I strive to make a positive impact, especially in empowering young girls through technology.

Throughout my career, I have been actively involved in various technical tasks, including the installation and configuration of computer hardware and software, network maintenance, and providing technical support. My educational background in Information Security and Forensics, combined with hands-on experience in different roles, has equipped me with a solid foundation in ICT. I am passionate about leveraging my skills to contribute to innovative projects that enhance organizational efficiency and support community development.

Experience

Work history, roles, and key accomplishments

ICT Support

National Housing Corporation (NHC)

Feb 2023 - Present (2 years 5 months)

Actively involved in maintenance, installation, and configuration of computer hardware, software, systems, networks, printers, and scanners. Monitored and maintained computer systems and networks, responding to service issues and requests in a timely manner.

Hardware Installation System Monitoring Technical Support Troubleshooting Scanner Management New Technology Testing

Assistant / ICT Support Professional

Akama & Co.

Feb 2022 - Present (3 years 5 months)

Actively involved in network creation, website development, and cybersecurity for the company. Assisted in processing various forms of data, updating case files, and conducting research for legal cases.

Web Development Cybersecurity Data Processing Case Management Research Software Maintenance

ICT Support Assistant

Kenya Railways

Nov 2019 - Present (5 years 8 months)

Assisted in connecting networks for employees and developing programs to run the company. Installed hardware and software components for workers and provided support in the telecommunication department.

Program Development Installation Telecommunications Troubleshooting Strategic Planning

Assistant Programmer, Data Entry

Ritiko Company

Nov 2018 - Present (6 years 8 months)

Assisted in data entry and program creation using Django and Python. Involved in installing hardware and software components in a virtual environment and ensuring system uptime.

Data Entry Django Python Installation Virtualization Microsoft Office document preparation Training

Education

Degrees, certifications, and relevant coursework

KCA University

Bachelor of Science, Information Security and Forensics

Currently pursuing a Bachelor of Science in Information Security and Forensics. This program focuses on developing expertise in protecting digital assets and investigating cybercrimes.

KCA University

Diploma, Information Technology

Completed a Diploma in Information Technology, gaining foundational knowledge in IT systems, networking, and software applications. This program provided practical skills essential for ICT support roles.

Jomo Kenyatta University of Agriculture and Technology - Town Campus

Certificate, Information Technology

Obtained a Certificate of Information Technology, building a strong base in IT fundamentals. This certificate laid the groundwork for further studies in the field.

Maasai Girls Group of Schools

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, earning the Kenya Certificate of Secondary Education. This period focused on a broad curriculum, preparing for higher education.

Gilgil Hills Academy

Kenya Certificate of Primary Education, General Studies

Completed primary education, earning the Kenya Certificate of Primary Education. This foundational education provided essential literacy and numeracy skills.