Mirriam Sothoane
@mirriamsothoane1
Customer Service Representative at Rise Telecoms who supported internet connections, resolved billing queries, and processed customer activations.
South AfricaWhat I'm looking for
At Rise Telecoms, I assisted customers with internet and connection issues, handled billing and account queries through chat and email, and processed new customer activations. I also provided browser and application troubleshooting and scheduled technicians for on-site connection problems.
At Paricus BPO — USA, I maintained customer accounts, helped with billing queries, and escalated technical issues. I also assisted with activations and SIM/device swaps, cancellations, and replacement tablet requests.
At MTN, I responded to account balance, connectivity, and device questions and worked to resolve customer complaints. According to recorded performance, I retained approximately 80% of customers who indicated they wanted to cancel. My earlier experience includes customer service at Aegis BPO and administration and lead generation at Interact Media Defined.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Rise Telecoms
Jan 2023 - Dec 2024 (1 year 11 months)
Assisted customers with internet and connection-related issues, managed support tickets, and processed new customer activations. Provided billing and account support via chat and email, and scheduled technicians for on-site issues.
Customer Service Representative
Paricus BPO
Jan 2022 - Dec 2023 (1 year 11 months)
Maintained accurate customer accounts and detailed records, assisted with billing queries, and escalated technical issues. Processed cancellations and supported activations and SIM/device swaps in a USA-based BPO environment.
Responded to customer queries regarding account balances and internet connectivity, assisted with device troubleshooting, and handled complaints. Successfully retained approximately 80% of customers who indicated they wanted to cancel.
Customer Service Agent
Aegis BPO
Jan 2013 - Dec 2017 (4 years 11 months)
Assisted customers with recharging accounts, troubleshooting device issues, and network-related queries. Explained contract invoices and charges while handling a high volume of enquiries.
Administration / Lead Generation
Interact Media Defined
Jan 2013 - Dec 2017 (4 years 11 months)
Generated leads and captured customer information accurately, performed data capturing, and maintained records. Supported the design department and performed administrative tasks.
Education
Degrees, certifications, and relevant coursework
PC Training and Business
Certificate, Information Technology
Grade: 89%
Completed Information Technology training with a final result of 89%.
Raphela Secondary School
Matric, General
Grade: 80%
Completed Matric with a final result of 80%.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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