At ClearSource BPO, I provide technical support through inbound calls, email, and chat. I troubleshoot device, internet connectivity, and customer account issues, and document interactions and resolutions.
At Concentrix, I supported North American customers in a fast-paced contact-centre environment. I identified customer needs, explained product and service options, and supported sales and upselling opportunities.
I also resolved billing and account enquiries and remotely troubleshot mobile device and connectivity issues at Concentrix.
At Quantanite, I provided support through calls, email, and online chat, assisted merchants with e-commerce store management and setup, and used Zendesk to manage support tickets. Earlier, at Merchants Recruitment Pty Ltd, I handled inbound service and account enquiries, helped with mobile and 5G internet troubleshooting, and promoted and upsold products and services.
