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Mira Sim

@mirasim

Customer service representative at Iqor who resolved Walmart online order concerns and helped customers place orders and update account information.

Philippines

Message

At Iqor, I handled general customer service calls for the Wal-Mart retail account, resolving online order concerns and walking customers through placing orders or changing account information. I maintained overall KPIs while providing customer support.

Earlier, I supported healthcare customers at Genpact and Legato with billing, payments, benefits, and eligibility questions. I also worked as an HR Associate – Generalist at Newstart Shopping Mart Inc. / Imart Shopping Center, assisting with employee inquiries, interview scheduling, documentation, and onboarding requirements.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Agent

Iqor

Jun 2022 - Aug 2026 (4 years 2 months)

Handled inbound calls for general customer service, resolving concerns about online orders and guiding customers through order placement and account changes. Maintained overall KPIs with empathy and professionalism.

Customer Service Order Processing Issue Resolution KPI Management Empathy Communication Skills

Customer Service Representative

Genpact

Jan 2022 - May 2022 (4 months)

Assisted customers with payments and billing inquiries, explained eligibility questions, and helped locate accredited clinics and hospitals.

Customer Service Billing Inquiries Eligibility Healthcare Communication Skills

Customer Care Representative

Legato

Sep 2021 - Jan 2022 (4 months)

Handled inbound calls assisting with benefits and eligibility questions, as well as billing and payment inquiries. Explained customer benefits clearly and professionally.

Customer Service Benefits explanation Billing Inquiries Communication Skills

HR Associate – Generalist

Newstart Shopping Mart Inc. / Imart Shopping Center

Jan 2019 - Apr 2020 (1 year 3 months)

Assisted with employee inquiries regarding company policies, benefits, and attendance. Managed interview schedules, employee documentation, and onboarding requirements while maintaining confidentiality.

Employee Onboarding Documentation Confidentiality Communication Skills Administrative Support

Customer Service Representative

Sitel

Handled inbound calls in the Disputes Department, assisting customers with charge-related issues and providing transaction details. Documented interactions and resolutions with empathy and professionalism.

Customer Service Dispute Resolution Documentation Empathy Communication Skills