Open to opportunities

Rotsen Balaba

@rotsenbalaba

Message

Detail-oriented HR professional with strong customer service skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my HR and customer service skills in a supportive and growth-oriented environment.

I am a highly adaptable and detail-oriented professional with a solid background in Human Resource Management and customer service. My academic journey includes a B.S. in Business Administration with a focus on Human Resource Management, where I was honored to be a Dean's Lister and participated in various training programs to enhance my skills, including IMMAP and Microsoft.

With over five years of experience as an HR Associate and Customer Service Representative, I have developed a proven ability to resolve issues and create positive experiences for others. My roles have included processing payroll, managing the hiring process, and ensuring compliance with labor laws. I thrive in dynamic environments and am passionate about contributing to the development and management of compensation and benefits budgets.

Experience

Work history, roles, and key accomplishments

CSR, Sales Advisor I

Concentrix

Jan 2023 - Present (2 years 6 months)

Acts as a bridge between the company and its customers, focusing on building relationships, understanding customer needs, and driving sales. Responsible for selling products or services to customers over the phone, online, or through other channels.

Customer Relationship Management Sales Online Sales Telemarketing Communication Skills Problem Solving Active Listening

Customer Service Representative

Ibex Global

Jan 2022 - Present (3 years 6 months)

Monitored the status of deliveries, resolved delivery issues, and provided updates to customers. Utilized various software systems to track packages and communicate with delivery drivers.

Delivery Management Software Systems Customer Service Problem Solving Communication Logistics

HR Associate

Tactical Shield Security Services Inc.

Jan 2022 - Present (3 years 6 months)

Processed payroll, ensuring accurate calculation of wages, overtime, bonuses, and deductions, adhering to all relevant labor laws and regulations. Contributed to the development and management of the agency’s compensation and benefits budget.

Payroll Processing Labor Law Compensation And Benefits Budget Management HR Software Attention To Detail Financial Acumen Data Entry

HR Associate

Samgyuniku Korean Restaurant

Jan 2020 - Present (5 years 6 months)

Involved in posting job openings, screening applications, conducting interviews, and managing the hiring process. Conducted onboarding, including completing necessary paperwork, providing employee handbooks, and conducting orientation sessions for new hires.

Recruitment Interviewing Onboarding Employee Handbook HR Policies Communication Skills

Education

Degrees, certifications, and relevant coursework

Mapúa Malayan Colleges Laguna

Bachelor of Science in Business Administration, Human Resource Management

Grade: Dean's Lister

Activities and societies: Scholar, Dean's Lister, Participated in IMMAP, Microsoft, and Google trainings

Focused on Human Resource Management, gaining expertise in various HR functions. Achieved Dean's Lister status and participated in trainings from IMMAP, Microsoft, and Google.