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Miracle OkwusoguMO
Open to opportunities

Miracle Okwusogu

@miracleokwusogu

Energetic customer support professional with a passion for engagement.

Nigeria
Message

What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth.

I am an energetic and customer-focused professional with over two years of experience in client engagement, digital communication, and support services. My journey has been marked by a commitment to improving customer satisfaction through thoughtful interaction and problem-solving. I thrive in fast-paced environments, where my skills in managing customer relations and coordinating operations come to the forefront.

At Stephen Claire Autos, I have honed my abilities in customer support, managing bookings, and contributing to marketing efforts. My role involves responding to customer inquiries promptly and professionally, which has significantly improved our customer retention strategy. Additionally, I have developed and managed the company’s WordPress website, enhancing our reach and sales. My previous experience as a Marketing Officer at Mudiame Group allowed me to create and implement digital marketing strategies that consistently increased revenue and customer satisfaction.

With a strong educational background in Computer Science and certifications in Digital Marketing, Video Editing, and Backend Development, I am well-equipped to leverage technology in enhancing customer experiences. I am passionate about using my skills to create impactful marketing content and drive business growth.

Experience

Work history, roles, and key accomplishments

DR

IT Helpdesk/Support

Department of Petroleum Resources

Jul 2019 - Present (6 years 6 months)

Delivered timely tech support and network maintenance to enhance workflow efficiency. Resolved peripheral office device issues and set up projector rooms for meetings.

Education

Degrees, certifications, and relevant coursework

AU

Abia State University Uturu

BSc. Computer Science, Computer Science

Grade: Second Class Honours

Completed a Bachelor of Science in Computer Science with Second Class Honours. Gained foundational knowledge in computer science principles and applications.

OL

OlotSquare

Certificate of Completion, Digital Marketing

Obtained a Certificate of Completion in Digital Marketing. Developed skills in various aspects of digital marketing strategies and implementation.

JO

Jobberman

Certificate of Completion, Video Editing

Earned a Certificate of Completion in Video Editing. Acquired proficiency in video editing techniques and software.

SK

Skillpaddy

Certificate of Completion, Backend Development

Completed a Certificate of Completion in Backend Development. Gained expertise in backend programming and development practices.

Tech stack

Software and tools used professionally

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Miracle Okwusogu - Customer Support Personnel - Stephen Claire Autos | Himalayas