Miracle Okwusogu
@miracleokwusogu
Energetic customer support professional with a passion for engagement.
What I'm looking for
I am an energetic and customer-focused professional with over two years of experience in client engagement, digital communication, and support services. My journey has been marked by a commitment to improving customer satisfaction through thoughtful interaction and problem-solving. I thrive in fast-paced environments, where my skills in managing customer relations and coordinating operations come to the forefront.
At Stephen Claire Autos, I have honed my abilities in customer support, managing bookings, and contributing to marketing efforts. My role involves responding to customer inquiries promptly and professionally, which has significantly improved our customer retention strategy. Additionally, I have developed and managed the company’s WordPress website, enhancing our reach and sales. My previous experience as a Marketing Officer at Mudiame Group allowed me to create and implement digital marketing strategies that consistently increased revenue and customer satisfaction.
With a strong educational background in Computer Science and certifications in Digital Marketing, Video Editing, and Backend Development, I am well-equipped to leverage technology in enhancing customer experiences. I am passionate about using my skills to create impactful marketing content and drive business growth.
Experience
Work history, roles, and key accomplishments
Customer Support Personnel
Stephen Claire Autos
Jun 2024 - Present (1 year 7 months)
Responded to customer inquiries promptly, managed bookings, and coordinated pickups to ensure smooth operations. Contributed to marketing efforts, increased upsell success, and developed the company's WordPress website.
Marketing Officer
Mudiame Group
Feb 2023 - Present (2 years 11 months)
Engaged stakeholders to understand pain points and proffer solutions, improving customer experience and closing new deals. Created and implemented digital marketing strategies, managed media outreach, and built brand awareness.
IT Helpdesk/Support
Department of Petroleum Resources
Jul 2019 - Present (6 years 6 months)
Delivered timely tech support and network maintenance to enhance workflow efficiency. Resolved peripheral office device issues and set up projector rooms for meetings.
Education
Degrees, certifications, and relevant coursework
Abia State University Uturu
BSc. Computer Science, Computer Science
Grade: Second Class Honours
Completed a Bachelor of Science in Computer Science with Second Class Honours. Gained foundational knowledge in computer science principles and applications.
OlotSquare
Certificate of Completion, Digital Marketing
Obtained a Certificate of Completion in Digital Marketing. Developed skills in various aspects of digital marketing strategies and implementation.
Jobberman
Certificate of Completion, Video Editing
Earned a Certificate of Completion in Video Editing. Acquired proficiency in video editing techniques and software.
Skillpaddy
Certificate of Completion, Backend Development
Completed a Certificate of Completion in Backend Development. Gained expertise in backend programming and development practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Miracle?
You can contact Miracle and 90k+ other talented remote workers on Himalayas.
Message MiracleFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
