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@boluwatifearowosafe
Passionate Customer Support Specialist with 5 years of experience.
I am a dedicated Customer Support Specialist with over five years of experience in delivering exceptional service across various platforms, including phone, email, and live chat. My journey in customer support has equipped me with the skills to manage high-volume inquiries and resolve complex issues with patience and efficiency. I pride myself on my ability to make customers feel heard and valued, ensuring their satisfaction and retention.
At Emerging Travel Group, I successfully managed booking accuracy for over 7,500 guests, maintaining a 100% error-free record. My proficiency in CRM tools allowed me to document client interactions effectively, contributing to a 30% reduction in booking errors. I thrive in fast-paced environments and am committed to continuous improvement, collaborating with internal teams to enhance support processes and customer experiences.
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Work history, roles, and key accomplishments
Emerging Travel Group
Jun 2023 - Jan 2025 (1 year 7 months)
Managed booking accuracy for over 7,500 guests, maintaining a 100% error-free record. Utilized CRM tools to document client interactions and resolve issues promptly, contributing to a 30% reduction in booking errors. Handled inbound and outbound calls to promote travel packages and convert leads into bookings.
MyTherapist.ng
Oct 2020 - May 2023 (2 years 7 months)
Provided friendly and efficient customer support via live chat, email, and phone, ensuring users received prompt assistance with their therapy bookings. Maintained a 95% customer satisfaction rating and collaborated with internal teams to improve support processes.
Degrees, certifications, and relevant coursework
Bachelor of Science, Biochemistry
2020 - 2023
Software and tools used professionally
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