Boluwatife Arowosafe

I am a dedicated Customer Support Specialist with over five years of experience in delivering exceptional service across various platforms, including phone, email, and live chat. My journey in customer support has equipped me with the skills to manage high-volume inquiries and resolve complex issues with patience and efficiency. I pride myself on my ability to make customers feel heard and valued, ensuring their satisfaction and retention.

At Emerging Travel Group, I successfully managed booking accuracy for over 7,500 guests, maintaining a 100% error-free record. My proficiency in CRM tools allowed me to document client interactions effectively, contributing to a 30% reduction in booking errors. I thrive in fast-paced environments and am committed to continuous improvement, collaborating with internal teams to enhance support processes and customer experiences.