MC
Open to opportunities

Miracle Charles

@miraclecharles

Customer-focused professional experienced in customer service and support.

Nigeria
Message

What I'm looking for

I am looking for a role that allows me to enhance customer engagement and contribute to business growth in a supportive and dynamic environment.

As a customer-focused professional, I excel in delivering exceptional service and building strong relationships. With a background in customer service and IT support, I have honed my skills in handling inquiries, resolving complaints, and ensuring customer satisfaction. My experience at Miratech Technologies Limited has equipped me with the ability to interact effectively with clients, providing technical assistance and maintaining positive customer relationships.

During my time with the National Youth Service Corps, I engaged students and staff in digital literacy training, enhancing their understanding of technology. I developed interactive sessions that improved communication and service delivery skills, showcasing my commitment to fostering engagement and relationship-building. I am passionate about leveraging my skills in a dynamic fashion and design company to contribute to business growth and enhance customer engagement.

Experience

Work history, roles, and key accomplishments

ML
Current

Customer Service & IT Support

Miratech Technologies Limited

Oct 2024 - Present (9 months)

Interacted with clients to provide technical assistance, ensuring a high level of customer satisfaction. Resolved inquiries and complaints professionally, maintaining positive customer relationships. Processed service requests, tracked issues, and ensured timely resolutions.

NC

Customer Engagement & Training

National Youth Service Corps

Nov 2021 - Nov 2022 (1 year)

Engaged students and staff in digital literacy training, improving their understanding of technology. Developed interactive sessions to enhance communication and service delivery skills. Assisted in organizing community outreach programs, improving engagement and relationship-building abilities.

Education

Degrees, certifications, and relevant coursework

SU

Salem University

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science. Gained foundational knowledge in computer systems, programming, and data management.

Tech stack

Software and tools used professionally

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