Mira Blacer
@mirablacer
Experienced fraud analyst with strong customer service skills.
What I'm looking for
I am a dedicated fraud analyst with extensive experience in customer service and dispute management. Over the past few years, I have honed my skills in resolving complex issues efficiently, ensuring customer loyalty, and conducting training sessions for new team members. My background in entrepreneurship has equipped me with a keen attention to detail and a strong understanding of business operations.
Throughout my career, I have worked with various clients, including high-end brands in the UK, where I managed manual order reviews and dispute management. My commitment to excellence is reflected in my customer satisfaction ratings, consistently achieving high scores in service delivery. I thrive in fast-paced environments and am adept at multitasking, which allows me to address customer inquiries and technical issues promptly.
Experience
Work history, roles, and key accomplishments
Fraud Analyst and Dispute Management
Majorel / Teleperformance
Oct 2021 - Present (3 years 10 months)
Resolved complex customer issues quickly, ensuring customer loyalty and managing manual order reviews for an apparel brand in the UK. Conducted trainings and shared best practices with newly trained co-workers for specific accounts.
Shop Assistant
Dante Machine Shop
Jan 2016 - Dec 2017 (1 year 11 months)
Managed attendance tracking for employees and assisted customers with their questions. Documented machine parts and issued receipts for transactions.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science in Entrepreneurship, Entrepreneurship
2014 - 2016
Activities and societies: Class Secretary for all our subjects, Student Assistant for a specific professor
Studied entrepreneurship principles and business management. Engaged in academic and extracurricular activities, serving as Class Secretary and a Student Assistant.
Availability
Location
Authorized to work in
Job categories
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