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Mira BlacerMB
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Mira Blacer

@mirablacer

Experienced fraud analyst with strong customer service skills.

Philippines
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated fraud analyst with extensive experience in customer service and dispute management. Over the past few years, I have honed my skills in resolving complex issues efficiently, ensuring customer loyalty, and conducting training sessions for new team members. My background in entrepreneurship has equipped me with a keen attention to detail and a strong understanding of business operations.

Throughout my career, I have worked with various clients, including high-end brands in the UK, where I managed manual order reviews and dispute management. My commitment to excellence is reflected in my customer satisfaction ratings, consistently achieving high scores in service delivery. I thrive in fast-paced environments and am adept at multitasking, which allows me to address customer inquiries and technical issues promptly.

Experience

Work history, roles, and key accomplishments

MT
Current

Fraud Analyst and Dispute Management

Majorel / Teleperformance

Oct 2021 - Present (3 years 10 months)

Resolved complex customer issues quickly, ensuring customer loyalty and managing manual order reviews for an apparel brand in the UK. Conducted trainings and shared best practices with newly trained co-workers for specific accounts.

Education

Degrees, certifications, and relevant coursework

PP

Polytechnic University of the Philippines

Bachelor of Science in Entrepreneurship, Entrepreneurship

2014 - 2016

Activities and societies: Class Secretary for all our subjects, Student Assistant for a specific professor

Studied entrepreneurship principles and business management. Engaged in academic and extracurricular activities, serving as Class Secretary and a Student Assistant.

Tech stack

Software and tools used professionally

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Mira Blacer - Fraud Analyst and Dispute Management - Majorel / Teleperformance | Himalayas