CMCel Mamaril
@celmamaril
Experienced fraud analyst and customer service professional skilled in investigations and collections.
PhilippinesWhat I'm looking for
I am an experienced fraud analyst and customer service professional with a background in financial investigations, collections, and technical customer support. I have monitored transactions, investigated suspicious activity, validated documents, and handled high-volume inbound and outbound customer interactions for global service providers.
I bring strong communication, critical thinking, and time-management skills, plus hands-on experience negotiating payment plans and resolving account issues. I am self-directed, organized, and committed to staying current on fraud trends and technologies to protect customers and businesses.
Experience
Work history, roles, and key accomplishments
Fraud Analyst
Concentrix CVG Philippines, Inc.
Sep 2023 - Apr 2025 (1 year 7 months)
Monitored financial transactions and customer behavior to identify suspicious patterns, investigated potential fraud via email and live chat, and validated identification and documents to support findings.
Business Management Collections Agent
iQor Philippines, Inc.
Apr 2022 - May 2023 (1 year 1 month)
Handled inbound and outbound calls to collect past-due payments for Capital One Auto Finance, advised customers on payment options, negotiated payment plans, and updated account records.
Customer Service Representative
Concentrix CVG Philippines, Inc.
Oct 2018 - Jan 2019 (3 months)
Responded to inbound customer inquiries about Amazon orders, processed refunds for undelivered or damaged items, and provided basic troubleshooting and setup assistance for Echo devices.
Education
Degrees, certifications, and relevant coursework
Kingfisher School of Business and Finance
Bachelor of Science in Management, Business Management
2012 - 2017
Completed a Bachelor of Science in Management with a major in Business Management.
Pangasinan National High School
High School Diploma, General Secondary Education
2008 - 2012
Attended secondary education at Pangasinan National High School completing high school studies.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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