Monica Jackson
@monicajackson
Productive Credit and Collections Professional eager to contribute leadership skills.
United StatesWhat I'm looking for
I am a seasoned Credit and Collections Professional with over 20 years of experience in the financial sector. My career has been marked by a consistent track record of progression to roles of increasing responsibility and authority. I excel in staff supervision, operations, budgeting, and communication, which positions me well for leadership roles. My ability to build strong client relationships and my outstanding management skills have been pivotal in my success.
Throughout my career, I have demonstrated a commitment to excellence in all phases of organizational leadership and performance. I have effectively streamlined invoicing processes, managed account receivables, and developed sound credit policies that enhance client retention. My experience includes leading teams, conducting quality assurance checks, and ensuring compliance with contractual obligations. I take pride in my ability to mentor and motivate my team, fostering a positive and productive work environment.
Experience
Work history, roles, and key accomplishments
AR Specialist
Schindler Elevator
Apr 2024 - Present (1 year 3 months)
Streamlined invoicing processes for AIA forms, ensuring contractual compliance and timely submissions. Collaborated with stakeholders to resolve outstanding balances efficiently and meticulously maintained revised contract totals.
Lead AR Specialist
Thyssenkrupp
Aug 2019 - Present (5 years 11 months)
Managed an assigned portfolio by engaging in phone calls or emails, demonstrating thorough knowledge of service, extras, and repair documentation. Reviewed and understood contract language to negotiate payment terms and conditions with customers.
Branch Manager
Western Finance
Sep 2018 - Present (6 years 10 months)
Created a credit risk management environment and developed sound, acceptable credit policies. Managed account receivables, renegotiated balances, and improved client retention rates.
Agent
Acceptance Insurance
Jan 2017 - Present (8 years 6 months)
Specialized in the sale of Property and Casualty Insurance, including Motorcycle and Commercial Insurance. Developed a base for long-term client sources using referrals and special-interest groups.
General Manager
TMX Finance
Nov 2005 - Present (19 years 8 months)
Directed all functions of a multi-million dollar store, leading staff and exceeding unit objectives. Assessed account delinquency reports and conducted payment initiatives, overseeing collection calls for major and charged-off accounts.
Education
Degrees, certifications, and relevant coursework
ECEast Mississippi Community College
Associate of Arts, Business Administration
Studied core principles of business administration, including management, finance, and marketing. Developed foundational knowledge in business operations and organizational leadership.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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