Lisa Biggs
@lisabiggs
Experienced Credit and Collections Supervisor with a focus on financial risk.
What I'm looking for
As an experienced Credit and Collections Supervisor with over 15 years in financial operations, I have honed my skills in managing high-volume credit portfolios and minimizing financial risk. My journey has been marked by a commitment to improving receivables performance and fostering strong client relationships. I am known for my ability to implement streamlined processes that drive policy compliance and enhance team productivity.
In my current role at Global Industrial, I lead a team of credit professionals, where I successfully reduced credit risk by 27% through a tiered credit evaluation system. My proactive approach includes conducting monthly portfolio reviews and risk assessments, ensuring that our strategies align with the company's financial goals. I take pride in mentoring high-performing teams and developing training modules that empower my colleagues to excel in their roles.
Throughout my career, I have demonstrated a proven track record in credit risk analysis and reporting, which has significantly influenced policy adjustments at the executive level. My dedication to customer-centric operations has not only improved client satisfaction but also contributed to sustainable business growth.
Experience
Work history, roles, and key accomplishments
Supervisor, Credit Department
Global Industrial
Jan 2025 - Present (6 months)
Led a team of credit professionals overseeing high-volume B2B accounts across multiple industries. Reduced credit risk by 27% through the implementation of a tiered credit evaluation system.
Global Lead Credit Representative
Global Industrial
Jan 2023 - Present (2 years 6 months)
Assessed creditworthiness for hundreds of corporate accounts using financial ratios and credit data. Increased credit approval efficiency by 35% through process standardization and automation tools.
Accounts Receivable & Collections Specialist
Global Industrial
Jan 2014 - Present (11 years 6 months)
Managed overdue accounts, negotiated payment plans, and reduced outstanding balances. Resolved disputes efficiently while maintaining client satisfaction and brand reputation.
Education
Degrees, certifications, and relevant coursework
Belmont Technical College
Associate of Applied Business, Accounting
Completed an Associate of Applied Business in Accounting, gaining foundational knowledge in financial operations and accounting principles. Developed skills in managing financial records and understanding business transactions.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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