Mindy Cunningham

I am a dedicated customer service specialist with over 20 years of experience across healthcare, insurance, hospitality, and virtual support environments. I bring a strong track record in high-volume call center operations, member support, benefits communication, and CRM documentation.

In my current role as a Contact Center Representative at All Web Leads (AWL), I handle high-volume inbound and outbound calls, verify qualifying information, and ensure consumers are routed to licensed insurance agents while maintaining federal and state compliance. I document call outcomes and uphold quality and lead accuracy for partner agencies.

Previously, I supported clients remotely at Dynata Global managing outbound and follow-up calls, maintaining strict quality and privacy standards, and adapting quickly to new workflows. I also founded and operated Lit'l Texas Gal Quilting Co., where I managed custom design work, marketing, budgeting, and client relations.

I hold certifications in Professional Communication from Southwest Airlines and as a Certified Customer Service Specialist. I am recognized for empathy, accuracy, active listening, and resolving conflicts to deliver excellent customer experiences.