Marcus Shelton

At Humana, I coordinate virtual care teams by connecting patients with RNs and providers, completing pre-visit intake, and supporting smooth clinician handoffs. I also conduct audio and video readiness checks, resolve minor technical issues, and document outreach and routing in EHR/CRM systems while maintaining HIPAA compliance.

Previously at Alorica, I managed high-volume inbound and outbound calls in a medical office setting, partnered with clinical staff on patient check-in and appointment confirmation, and helped reduce no-show rates by 15%. I bring six years of healthcare administration and customer service experience, including bilingual English and French communication.