Open to opportunities

Charnee Daniels

@charneedaniels

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Experienced remote patient care specialist focused on medication access, adherence, and patient support.

United States

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What I'm looking for

I seek a remote role in patient care or pharmacy support where I can coordinate medication access, improve adherence, collaborate with clinical teams, and grow in a patient-centered, supportive culture.

I am an experienced pharmacy and patient support professional with a strong background in remote clinical and customer service roles supporting specialty and mail-order pharmacy programs. I have coordinated prior authorizations, insurance verification, copay assistance, and therapy initiation while serving as a primary liaison between patients, pharmacists, and providers.

I consistently perform high-volume patient and member outreach to promote medication adherence, refill coordination, and timely delivery, while documenting interactions and outcomes in electronic pharmacy and health record systems with strict HIPAA compliance. I have supported clinical workflows to improve patient access and outcomes across clients including specialty pharmacies and payer organizations.

I bring strong interpersonal and analytical skills, attention to detail, a positive attitude, and proven experience working independently in remote environments. I am a self-starter and team player who prioritizes responsiveness, problem solving, and delivering high-quality patient-centered service.

Experience

Work history, roles, and key accomplishments

Patient Care Assistant

Navitus Health Solutions

May 2025 - Feb 2026 (9 months)

Provided remote clinical support for specialty and mail-order pharmacy patients, coordinating prior authorizations, insurance verification, copay assistance, and therapy initiation to improve medication access and adherence.

Patient Support Insurance Verification Clinical Documentation Care Coordination EHR

Customer Service Representative

Independence Blue Cross

Aug 2022 - Jan 2024 (1 year 5 months)

Delivered remote member and provider support for claims, appeals, benefits, and payments, meeting quality standards and resolving inquiries via research and follow-up to ensure accurate service on first contact.

Customer Service Claims Processing Appeals Payment Processing Member Support Escalation Management

Pharmacy Help Desk Technician

Qualfon

Dec 2020 - Oct 2021 (10 months)

Handled high-volume inbound pharmacy calls (75+ daily), resolved customer and patient pharmacy inquiries, escalated clinical questions to pharmacists, and supported insurance and claims assistance with high accuracy.

Call Center Support Insurance Escalations Data Entry Troubleshooting

Client Support Representative

One Support

May 2019 - Dec 2020 (1 year 7 months)

Provided work-from-home client support and light troubleshooting, processed and recorded call transactions, prioritized and escalated issues per client specifications, and met performance objectives in a fast-paced environment.

client support Troubleshooting Escalation Management CRM Time Management Multitasking Remote Work

Customer Service Representative

Xerox

Mar 2015 - Dec 2017 (2 years 9 months)

Answered inbound service calls, performed first-level troubleshooting to reduce service dispatches, dispatched technicians, and managed service and parts orders to ensure timely resolution and billing accuracy for 50+ customers daily.

Technical Support Dispatching Service Coordination Parts Management Order Entry

Education

Degrees, certifications, and relevant coursework

MyComputer Career

Certificate of Completion, Information Technology Security and Administration

Completed a Certificate of Completion in Information Technology Security and Administration with focus on IT technology and certifications, graduating May 30, 2022.