Mimi M
@mimim
Dedicated technical support representative with strong customer service skills.
United StatesWhat I'm looking for
I am a dedicated professional with a strong commitment to providing exceptional customer service. My experience as a Technical Support Representative has equipped me with the skills to educate customers on product features and functionality, ensuring they have a positive experience. I thrive in fast-paced environments and excel at multitasking while maintaining clarity in communication.
Throughout my career, I have successfully assisted customers with various technical issues via email, live chat, and telephone. My ability to de-escalate situations and provide effective solutions has consistently enhanced user satisfaction. I am passionate about helping others and am always looking for ways to improve the customer experience.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
TTEC
Sep 2024 - Jul 2025 (10 months)
Educated customers on product features and functionality for better usage. Assisted and followed up with customers regarding various types of technical issues via email, live chat, and telephone. Provided technical assistance to customers through phone, email and chat support.
Customer Service Agent
Ttec (TeleTech)-HealthCare Solutions
Tasked with verifying and enrolling customers and connecting with a network of pharmacies. Maintained compliance with operating policies at all times. Utilized active listening and communications skills.
Customer Service Representative
TeleperformanceUSA
Informed customers about billing procedures, processed payments, and provided further assistance. Remained calm and professional in stressful circumstances.
Customer Service Agent
InktelContact Solutions
Tasked with de-escalating customers who are upset with their experience and ensure/explore all to satisfy their needs. Complying with policies to exceed company expectations.
Education
Degrees, certifications, and relevant coursework
Unspoken Treasure Society
Certification, Mental Health Counseling
2023 - 2023
Completed training to become a Peer Support Specialist and Mental Health Counselor, focusing on providing support and guidance to individuals facing mental health challenges.
Lake Region High School
High School Diploma, General Studies
2015 - 2015
Completed high school education at Lake Region High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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