Kaliyah Jordan

I am a dedicated technical support professional with extensive remote experience delivering urgent, effective help to customers. I prioritize clear communication and rapid problem resolution to restore service and build trust.

I have led small teams to improve customer satisfaction and coached colleagues on best practices. I take ownership of cases and use methodical troubleshooting to identify and resolve issues.

I consistently protect customer data and maintain confidentiality while handling escalations and complex complaints. I bring strong interpersonal skills, adaptability and attention to detail to high-volume support environments.

I am driven to grow in roles that combine hands-on technical work with opportunities to mentor others and improve support processes. I aim to contribute to a collaborative, customer-focused team that values learning and continuous improvement.