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Adam Harris

@adamharris

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Dedicated professional seeking a remote Online Chat Agent role.

United States

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What I'm looking for

I am looking for a remote position that values empathy and effective communication, where I can support customers and resolve issues efficiently.

I am a dedicated and empathetic professional with extensive experience in online chat and customer support. My career has been built on strong communication skills, multitasking abilities, and a commitment to delivering timely and effective support. I thrive in fast-paced environments and take pride in my ability to resolve issues while maintaining a professional and empathetic tone.

Throughout my career, I have worked in various roles, including IT Support Specialist and Help Desk Technician, where I provided real-time chat and remote support for client issues. My experience with RMM tools and Active Directory has equipped me with the technical skills necessary to troubleshoot and resolve software and connectivity issues efficiently. I am passionate about helping others and ensuring customer satisfaction through effective communication and conflict resolution.

With an Associate of Science in Networking, I possess a solid technical foundation that complements my customer service skills. I am now seeking a remote Online Chat Agent role where I can leverage my expertise to provide exceptional support and contribute to a positive customer experience.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Tech Solutions Group

Dec 2023 - Jul 2025 (1 year 7 months)

Provided real-time chat and remote support for client issues across MSP platforms. Used RMM tools to monitor, troubleshoot, and resolve client software and connectivity issues. Managed user accounts through Active Directory, including adds/removals and permission updates.

Chat Remote Support RMM Tools Active Directory Technical Troubleshooting CRM Tools

Help Desk Technician

Walker Logistics Freight

Sep 2018 - Nov 2023 (5 years 2 months)

Handled internal support requests through chat and phone systems with quick resolution. Resolved hardware and software issues including installations and updates. Tracked tickets and asset inventory accurately using internal IT systems.

Help Desk Ticketing Systems Asset Management Customer Support

Customer Service Representative

Sykes Enterprises

Oct 2015 - Aug 2018 (2 years 10 months)

Engaged with customers via online chat and phone to address product inquiries and service issues. Maintained high levels of professionalism and empathy to drive customer satisfaction. Resolved a high volume of customer requests daily while maintaining accurate records.

Customer Service Chat Phone Support Customer Satisfaction Conflict Resolution Data Entry

Administrative Assistant

Professional Counseling Center of Atlanta

Aug 2014 - Sep 2015 (1 year 1 month)

Supported daily office operations including receptionist duties, data entry, and document handling. Communicated with clients and staff via phone, email, and chat in a professional and supportive manner. Managed confidential records and organized scheduling and documentation tasks.

Administrative Support Data Entry Document Management Client Communication Scheduling Confidentiality

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Associate of Science, Networking

Completed an Associate of Science degree focusing on networking principles and practices. Gained foundational knowledge in network infrastructure, protocols, and system administration.