Mimi Achi

I’m a customer-focused, results-driven Customer Service Representative with 2 years of experience supporting customers, answering inquiries, and resolving complaints. I pride myself on written and verbal communication, problem-solving, and keeping service quality high even in fast-paced environments.

In my current role at Interior Handles and Accessories (IHNA), I respond promptly to customer inquiries through WhatsApp, phone calls, and other channels. I provide accurate product and service information, guide customers to suitable options, and handle concerns calmly while working toward timely, satisfactory resolutions.

Previously at Luna Hotel as a Customer Service / Front Desk Representative, I welcomed and assisted customers with professionalism and care. I maintained customer records, handled administrative tasks with confidentiality and accuracy, and collaborated with my team to ensure a smooth customer experience.

I also bring hands-on Virtual Assistant & Social Media Support experience, where I manage online communication, respond to messages, and assist with scheduling, data organization, and online support. I’m available for remote customer service and customer support roles where I can help maintain positive customer relationships and drive customer satisfaction.