Open to opportunities

Miluska Gabrielle Pérez Figueroa

@miluskagabrielleprez

Message

Motivated bilingual professional with expertise in administrative roles.

Peru

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a motivated and skilled bilingual professional with extensive experience in administrative, customer service, and recruitment roles within both US and Peruvian companies. My proficiency in facilitating business arrangements, managing logistics, and resolving client concerns has allowed me to contribute effectively to various organizations. I am currently seeking a challenging position in a dynamic company where I can continue to enhance my abilities and make valuable contributions to drive overall success.

In my recent role as an Administrative Assistant and Web Developer, I managed the company's website using WordPress and WooCommerce, while also providing support in general administrative tasks such as data entry and bookkeeping. My previous experience as a Specialist Recruiter and Coordinator at ManpowerGroup involved market research and candidate assessments, where I consistently achieved metrics in hires and interviews scheduled. I pride myself on my attention to detail and my ability to maintain 100% accuracy in data entry.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant & Web Developer

Current

TopSecretHaircessoryInc-StudioCity

Jan 2022 - Present (3 years 6 months)

Managed and maintained the company's website, developing graphic designs for advertising across various social media platforms. Provided support in general administrative tasks including data entry, bookkeeping, inventory control, office management, and research.

WordPress WooCommerce Graphic Design Data Entry Bookkeeping Inventory Control Quickbooks Microsoft Office Suite

Data Entry & Administrative Assistant

EconomyTaxServicesInc

Jan 2025 - Present (6 months)

Carefully entered and updated tax-related data into accounting and tax software, as well as physical records. Assisted tax preparers and accountants with document processing and handled inbound calls, scheduling appointments, and answering client inquiries.

Data Entry Administrative Support Customer Service Scheduling Payment Processing Document Management

Specialist Recruiter and Coordinator

ManpowerGroup

May 2024 - Present (1 year 2 months)

Conducted market and candidate research on various platforms based on required profiles, approaching potential candidates to introduce job opportunities. Performed screenings to assess candidate skills, experience, and qualifications against job requirements.

Market Research Candidate Sourcing Onboarding Data Entry ATS Bullhorn

Customer Service Representative and Mentor of Trainees

Teleperformance S.A.C.

Nov 2022 - Present (2 years 8 months)

Handled a high volume of customer inquiries and complaints via phone, email, and chats, effectively resolving issues or escalating cases when necessary. Entered information into Salesforce regarding customer cases and personal data, creating new profiles as needed.

Customer Service Salesforce Data Entry Mentoring Communication

Administrative and Logistics Assistant

AlpacaKapchy

Nov 2021 - Present (3 years 8 months)

Managed project planning and provided support in obtaining Good Practices for Fair Trade certification, implementing traceability processes within the supply chain. Coordinated and tracked national and international shipments for the company.

Project Planning Logistics Supply Chain Management Staff Training Human Resources Payroll

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de San Agustin de Arequipa

Bachelor in Industrial Engineering, Industrial Engineering

Graduated from the Professional School of Industrial Engineering in 2020. Studied a comprehensive curriculum focused on optimizing industrial processes and systems.

California State University Northridge

Course, Communication, Design and Innovation

Completed a course focused on Communication, Design, and Innovation. Gained insights into modern communication strategies and design principles.

California State University Northridge

Course, Business English

Completed a Business English course to enhance professional communication skills. Focused on business-specific vocabulary and communication etiquette.

ManpowerGroup

Certification, Soft skills and Recruiting strategies

Completed training in Soft Skills and Recruiting Strategies. Developed expertise in effective recruitment techniques and interpersonal skills.

HQSE and National University of Engineering

Certification, Integrated Management Systems ISO 9001, 14001 AND 45001

Obtained certifications in Integrated Management Systems, including ISO 9001, 14001, and 45001. Gained knowledge in quality, environmental, and occupational health and safety management systems.