Open to opportunities

Emily brañez

@emilybraez

Message

Detail-oriented professional with experience in design operations and administration.

Peru

Message

What I'm looking for

I seek a dynamic role that values creativity and offers opportunities for professional growth.

I am a dedicated professional with a strong background in design operations and bilingual customer service. Currently, I work at MULTIPLICA, where I manage project follow-ups and maintain communication with managers to ensure smooth processes. My role involves daily payment tracking and ensuring project continuity, which has honed my organizational and communication skills.

Previously, I served as a bilingual back office assistant at TELEPERFORMANCE, where I provided customer support in both English and Spanish. My experience at NTTDATA further developed my administrative skills, where I managed interviews and payment processes using SAP and ONERP. I am passionate about ensuring efficiency and accuracy in all tasks I undertake.

Experience

Work history, roles, and key accomplishments

Current

Design Ops

Current

Multiplica

Apr 2025 - Present (3 months)

Managed project tracking and ensured continuity by communicating with managers and project leaders. Oversaw daily payment tracking to maintain financial operations.

Project Management Communication Payment Processing Process Improvement Stakeholder Management

Bilingual Back Office Assistant

Teleperformance

Oct 2024 - Jan 2025 (3 months)

Provided customer support via phone in English and Spanish, resolving inquiries and various issues. Ensured effective communication and problem-solving for a diverse customer base.

Customer Service Problem Solving Call Center Operations

Bilingual Assistant

NTTData

Oct 2018 - Aug 2024 (5 years 10 months)

Conducted interviews and managed staff payments, utilizing SAP and ONERP for recording collections, issuing receipts, and generating invoices. Supervised the work team to ensure proper task distribution and timely service delivery, while also preparing monthly reports and indicators.

SAP Interviewing Team Leadership Reporting Data Analysis Administrative Support

Backstage Assistant Expobodas 2024

Icom

Jun 2024 - Jun 2024 (0 months)

Coordinated model and wardrobe preparation for fashion shows, ensuring punctuality and providing crucial logistical support. Managed designer reception to ensure a friendly experience and assisted in backstage organization for efficiency.

Event Coordination Logistics Backstage Management Fashion Show Production Time Management Communication

Backstage Assistant

Sergio Davila

Sep 2023 - Sep 2023 (0 months)

Coordinated model and wardrobe preparation for high-level fashion shows, ensuring punctuality and providing crucial logistical support. Managed designer reception to ensure a friendly experience and assisted in backstage organization for efficiency.

Event Coordination Logistics Backstage Management Fashion Show Production Time Management Communication

Design Assistant

Bondage Factory

Aug 2023 - Aug 2023 (0 months)

Intervened in recycled pieces for the latest collection, contributing to sustainable fashion practices. Provided creative and technical support to the designer on various projects.

Fashion Design Technical assistance Textile Manipulation

Sales Promoter

Banco de Crédito de Perú

Oct 2017 - Oct 2018 (1 year)

Provided customer service and processed various service payments as indicated by clients. Performed other duties assigned by the supervisor to support branch operations.

Customer Service Payment Processing Sales Problem Solving

Administrative Assistant Intern

Municipalidad de Huancayo

Dec 2014 - Dec 2015 (1 year)

Drafted official documents, letters, and other documents requested by management. Issued certificates to users and addressed public inquiries regarding submitted requests. Reported staff work for honorarium payments.

Administrative Support document preparation Public Relations Report Writing Data Management Office Management

Office Assistant

Serpost

Jan 2015 - Aug 2015 (7 months)

Registered customer shipments with agreements and provided public assistance. Prepared monthly consolidations for assigned clients and performed other duties as designated by management.

Customer Service Data Entry Record keeping Administrative Support Logistics