Rafat Hasan

RH

Open to opportunities

Rafat Hasan

@milon

Experienced VIP Relationship Manager driving business growth through client retention and team leadership.

What I'm looking for

I’m looking for a role where I can own VIP relationship management and business growth, supported by strong teams. I want to apply personalized client support, business development, and social/digital execution to help companies expand and retain clients.

I’m an experienced VIP Relationship Manager with 7+ years across team management, business development, and VIP relationship management. I’m known for fostering strong client relationships and using digital tools and creative strategies to meet organizational goals.

At Paykessma.com, I built and managed long-term VIP client relationships, providing personalized support to ensure client satisfaction and loyalty. I also handled client queries, maintained excellent customer relations, and ensured smooth communication between clients and company operations.

I’ve supported growth through business development and revenue-focused execution. As a Business Development Manager, I identified growth opportunities, secured strategic partnerships, and led revenue-driven campaigns to expand market presence.

I also bring leadership experience from supervising cross-functional teams—coordinating projects, delegating tasks, and ensuring timely delivery. I hold a BSS (Honours) in Economics from National University Bangladesh, and I’m fluent in English and Bangla.

Experience

Work history, roles, and key accomplishments

BE

Business Development Manager

Betongame.com

Jan 2025 - Jan 2025 (0 months)

Identified growth opportunities and secured strategic partnerships, leading revenue-driven campaigns to expand market presence.

Business Development Strategic Partnerships Market Expansion

PA

VIP Relationship Manager

Paykessma.com

Jan 2022 - Jan 2024 (2 years)

Built and managed long-term relationships with VIP clients, providing personalized support to improve satisfaction and loyalty.

client support Customer Loyalty

PA

Regional Social Media Manager

Paykessma.com

Jan 2022 - Jan 2023 (1 year)

Designed and implemented social media strategies to increase engagement while managing content creation, analytics, and campaign performance tracking.

Social Media Strategy Content Creation Analytics Campaign Tracking

BE

Team Management (Supervisor)

22bet.com

Jan 2021 - Jan 2023 (2 years)

Supervised and motivated cross-functional teams by coordinating projects, delegating tasks, and ensuring timely delivery.

Team Supervision Cross functional Coordination Project Coordination Task Delegation

BE

Relationship Manager

22bet.com

Jan 2019 - Jan 2021 (2 years)

Handled client queries and maintained strong customer relations, ensuring smooth communication between clients and company operations.

Client Query Handling Client Relations client support

Education

Degrees, certifications, and relevant coursework

NB

National University Bangladesh

BSS (Honours), Economics

2012 - 2015

Completed BSS (Honours) in Economics at the National University Bangladesh from 2012 to 2015.

Tech stack

Software and tools used professionally

Telegram

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