Millions Oriala
@millionsoriala
I resolve customer issues across SaaS and web hosting while driving feedback-led product improvements.
NigeriaWhat I'm looking for
At Deel, I provide timely customer support through phone, email, and live chat, owning issues through resolution and sharing customer feedback with product and operations teams.
Previously at Hostinger, I resolved billing and web-hosting issues, guided users through hosting setup, backups, migrations, and control-panel navigation, and met support KPIs for response time, resolution rate, and customer satisfaction.
My background also includes operations support, data documentation, team coordination, English teaching, and software development training. I bring a practical, adaptable approach to troubleshooting, process improvement, and helping customers succeed.
Experience
Work history, roles, and key accomplishments
Provided timely and efficient customer support via phone, email, and live chat, troubleshooting issues and resolving queries. Collaborated with product and operations teams to drive improvements and acted as an escalation point for customer issues.
Resolved billing inquiries and web hosting issues, guided users through setup and configuration, and assisted with billing adjustments and payment updates. Met support KPIs and collaborated with internal teams to improve processes.
English Teacher/IELTS Tutor
Great Talents Stars Academy
May 2016 - Apr 2017 (11 months)
Taught English to senior classes and supported administrative staff with documentation and data reporting. Supervised examinations to prevent malpractice.
Conducted feasibility studies, prepared and analyzed costs for tenders and contracts, and ensured timely data collation and entry. Coordinated office activities, events, and vendor relations.
Education
Degrees, certifications, and relevant coursework
Integrify
Traineeship, Full-stack Development
2023 - 2023
Full-stack Developer Traineeship at Integrify in 2023.
Women Techsters
Certificate, Software Development
2022 - 2022
Certificate of Completion in Software Development from Women Techsters in 2022.
IBBUL University
Bachelor of Arts, English Language
2011 - 2016
Bachelor of Arts in English Language from IBBUL University, Lapai, from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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