oladimeji awwal
@oladimejiawwal
Remote customer support and technical engagement expert driving loyalty and revenue.
NigeriaWhat I'm looking for
I’m a results-driven remote customer support and technical engagement specialist with 15+ years of experience turning customer interactions into measurable revenue and loyalty outcomes. I’m comfortable owning high-volume, multi-channel conversations while maintaining consistent quality.
I excel at managing customer engagement across phone, email, live chat, and social media, using CRM systems for pipeline tracking and account health reporting. I’m highly metrics-focused, improving CSAT, First-Contact Resolution (FCR), response time, and retention.
I also bring a technical edge: I’ve independently built web applications to optimise support and workflow experiences, reducing response time and improving user experience. My work includes de-escalating complex issues and routing technical cases appropriately to keep customers satisfied.
In leadership and growth roles, I’ve managed teams of 50+ staff, increased student enrolment by 30% in 5 months, and improved operational efficiency by reducing costs by 5%. I’m equally disciplined in detail, demonstrated by a 98% data accuracy rate while collecting sensitive programme data across 300+ households.
Experience
Work history, roles, and key accomplishments
Director, Administration & Growth
Imam Malik Academy
Mar 2024 - Present (2 years 3 months)
Led and managed a team of 50+ staff, establishing performance standards and accountability across service delivery. Drove a 30% increase in student enrolment in 5 months and reduced operational costs by 5% through process re-engineering and supplier contract renegotiation.
Freelance Tutor & Web Tools
Self-Employed
Jan 2024 - Present (2 years 5 months)
Secured private tutoring contracts and delivered structured remote instruction to learners across multiple time zones. Independently designed and deployed custom web applications to manage lesson delivery, track learner progress, and reduce response time to user queries.
Key Account Associate
FairMoney Microfinance Bank
May 2023 - Mar 2024 (10 months)
Identified upsell and cross-sell opportunities within a client portfolio, contributing to a 25% increase in portfolio revenue. Maintained CRM records and produced weekly account health reports, resolving complex inquiries while meeting service level targets.
Agricultural Data Enumerator
Federal Government Poverty Alleviation Programme
Aug 2020 - Mar 2022 (1 year 7 months)
Collected sensitive programme data from 300+ households with a 98% accuracy rate under challenging field conditions. Managed field documentation and reporting to tight deadlines, ensuring data quality and completeness.
Education
Degrees, certifications, and relevant coursework
Usmanu Danfodiyo University
Bachelor of Science, Fisheries
Earned a B.Sc. in Fisheries from Usmanu Danfodiyo University in Sokoto, Nigeria.
Digital Nigeria Virtual Learning (NITDA)
Microsoft 365 Certification, Microsoft 365
Completed a Microsoft 365 certification program through Digital Nigeria Virtual Learning (NITDA).
National Youth Service Corps (NYSC)
NYSC Discharge Certificate, National Youth Service Corps (NYSC)
Received a NYSC discharge certificate from the National Youth Service Corps, Nigeria.
Availability
Location
NigeriaAuthorized to work in
Website
profilepage-one.vercel.appJob categories
Skills
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