Millicent Joycelynn Gichimu
@millicentjoycelynngi
Experienced Executive Assistant and Project Coordinator with proven impact.
What I'm looking for
I am a highly organized and resourceful Executive Assistant and Project Coordinator with over 8 years of experience. I have provided strategic and operational support to executives and cross-functional teams across various sectors, including tech, health, construction, aviation, and education. My expertise lies in streamlining administrative processes, managing multiple calendars, and leading remote teams across different time zones.
Throughout my career, I have demonstrated a proven track record in project coordination, data management, and customer success. I am adept at conducting in-depth research, generating detailed reports, and providing executive support that enhances decision-making and strategic planning. My ability to adapt and thrive in fast-paced environments has allowed me to deliver measurable impact and support business growth effectively.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant & Assistant Programmer
Tawi Commercial Services Ltd
Dec 2019 - Present (5 years 7 months)
Spearheaded the organization and coordination of meetings, ensuring seamless scheduling and clear communication across departments. Collaborated closely with the programming team to design and maintain custom software solutions, supporting front-end development with JavaScript.
Executive Assistant to the Managing Director & Project Manager
MMG Building Contractors Ltd
Apr 2018 - Dec 2019 (1 year 8 months)
Directed project schedules, staff coordination, and site documentation for multiple construction projects. Streamlined procurement processes, improved communication with suppliers, and contributed to on-time project delivery.
Remote Call Center Agent
Sunculture Kenya
Sep 2017 - Mar 2018 (6 months)
Conducted proactive cold calling to potential clients, effectively generating interest in services and products. Provided exceptional customer care by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Customer Service Agent & Chinese Translator
Kenya Airways
Apr 2015 - Sep 2016 (1 year 5 months)
Delivered bilingual service (Chinese-English) to international passengers; facilitated bookings and rebookings. Handled ticketing issues, complaints, and flight disruptions with diplomacy and empathy.
Personal Assistant to the Managing Director
Mahanaim Educational Institute
Jan 2011 - Jul 2012 (1 year 6 months)
Coordinated executive schedules, arranged domestic and international travel, and managed correspondence for senior management. Assisted Chinese language classes by preparing materials, co-leading lessons, grading student work, and managing the classroom environment.
Education
Degrees, certifications, and relevant coursework
Google Career & Coursera
Certificate, Technical Support Fundamentals
Completed a comprehensive program covering the fundamentals of technical support. Gained proficiency in troubleshooting, customer service, and IT infrastructure.
Google Career & Coursera
Certificate, Data Analytics
Acquired skills in data analysis, including data cleaning, analysis, and visualization. Utilized various tools and techniques for effective data interpretation.
Google Career & Coursera
Certificate, Project Management
Successfully completed a program focused on project management principles and practices. Developed expertise in project planning, execution, and monitoring.
Karatina University
Bachelor’s Degree, Information Technology
Pursued a Bachelor of Science in Information Technology, gaining a strong foundation in IT principles and applications. Developed skills in various aspects of information technology.
Pride Centre
Certificate, Passenger Handling/Customer Service
Completed a specialized certificate program in passenger handling and customer service. Acquired essential skills for assisting passengers and ensuring customer satisfaction.
Mahanaim Institute
Certificate, Office & Adobe packages and Chinese language
Obtained certificates in Office and Adobe packages, enhancing proficiency in various software applications. Also completed a certificate in Chinese language, developing foundational language skills.
Chania Girls High School
KCSE, General Studies
Grade: C+
Completed secondary education, achieving a C+ in the Kenya Certificate of Secondary Education. Gained a broad educational foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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