Lisa Williams

I’m a customer-focused Sales Manager with hands-on experience owning the full membership lifecycle—acquisition, onboarding, retention, and cancellation prevention—in a high-volume fitness environment. I operate ABC Fitness software daily for billing, account management, membership tracking, and performance reporting.

I build strong member relationships through proactive engagement, service recovery, and personalized support, while handling escalated billing and service issues to protect retention. I also lead consultative sales and upselling to convert prospects into long-term members.

What I’m proud of most is improving retention through structured follow-up, increasing conversion rates by refining objection handling, and streamlining reporting for better operational visibility. I’m now seeking a Customer Success Manager role to use my operational expertise and consultative relationship skills to drive satisfaction, retention, and long-term growth.