Open to opportunities

Milena Diaz

@milenadiaz

Operations Manager who streamlines workflows, coordinates permits and projects, and keeps teams and documentation audit-ready.

United States

Message

What I'm looking for

I’m looking for an operations role where I can own day-to-day workflow, coordinate permits/projects, and support leadership with reliable documentation, compliance, and process improvements in a fast-paced, mission-driven environment.

I’m a detail-oriented, results-driven operations professional with extensive experience supporting daily operations, managing documentation, coordinating permits, and overseeing workflows in fast-paced environments. I partner with leadership and cross-functional stakeholders to keep processes compliant and efficient.

In my Operations Manager role, I oversee day-to-day business operations, prepare detailed takeoffs and cost estimates, schedule installation jobs, and coordinate crew assignments to ensure quality and on-time completion. I also manage workflow systems, documentation, and internal processes, serving as the primary point of contact between office operations, field teams, vendors, and clients.

Earlier roles strengthened my foundation in coordination and compliance—processing residential construction permit documentation, tracking permit status with city/county building departments, and preparing legal documentation for immigration cases. I bring strong bilingual communication (English and Spanish), plus advanced tools proficiency (Microsoft Office, QuickBooks, Asana, Jobber, Smartsheet) to support reliable reporting, budgets, and program operations.

Experience

Work history, roles, and key accomplishments

Current

Operations Administrator

Current

God For All, Inc.

Provided ongoing operational and administrative support for a 501(c)(3) nonprofit serving teens and underserved families. Coordinated scheduling, event logistics, budgets/expenses tracking, and leadership/board documentation while supporting international education, insurance, and clothing initiatives.

Operations Management Administrative Support Scheduling Stakeholder Management Volunteer coordination

Operations Manager

Syntech Turf

Jan 2018 - Jan 2026 (8 years)

Oversaw day-to-day business operations by coordinating office and field activities with the owner. Managed job scheduling and crew assignments, reviewed scopes and pricing, tracked project progress, and improved workflow documentation to support efficient delivery.

Operations Management Workflow Optimization Scheduling Cost Estimating Project Coordination Documentation Management Stakeholder Management Continuous Improvement

Permit Coordinator

CC Homes Devco

Jan 2016 - Jan 2018 (2 years)

Processed and submitted residential construction permit documentation and tracked approval status with city and county building departments. Resolved permit-related issues, maintained accurate records, and communicated with officials and consultants to support expedited approvals.

Permit Coordination Administrative Support Record keeping Stakeholder Management Construction Administration

Executive Assistant

GM Consulting Group

Jan 2014 - Jan 2016 (2 years)

Prepared monthly, quarterly, and annual operational and financial reports while maintaining client databases and invoicing. Monitored departmental workflows, processed payments and deposits, and supported reconciliations to improve cost-efficient operations.

Executive Support Financial Reporting Invoicing Payment Processing Reconciliations Administrative Support

Legal Administrative Assistant

Shefer Law Firm

Jan 2012 - Jan 2014 (2 years)

Prepared and submitted immigration-related legal documentation, ensuring timely processing and complete case files. Scheduled client appointments, followed up on client needs, and provided consistent legal administrative support throughout active matters.

Legal Administration Scheduling Administrative Support