Looking for a job

Mila dag User

@miladaguser

I resolve customer issues and build client relationships through clear communication, follow-up, and practical solutions.

Egypt

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve inquiries, manage client relationships, use support systems effectively, and continue growing in customer service and relationship management.

At Concentrix, I handle customer inquiries, complaints, and service requests, resolving issues efficiently while maintaining accurate case documentation and follow-up records.

Previously at Palm Hills, I managed client relationships across the real estate sales cycle, from consultations and property presentations to negotiations and long-term follow-up. I bring six years of customer support, sales, and relationship management experience, supported by a Psychology degree.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix

Mar 2023 - Present (3 years 6 months)

Handle customer inquiries, complaints, and service requests while maintaining a professional and customer-focused approach. Investigate and resolve customer issues efficiently, escalating complex cases according to established procedures.

Customer Relationship Management Customer Support Systems Case Management Conflict Resolution De escalation Documentation Microsoft Office Email Communication Digital Communication Complaint Management Service Request Management Record keeping

Real Estate Sales Specialist

Palm Hills

Jan 2020 - Feb 2023 (3 years 1 month)

Managed client relationships throughout the sales cycle through professional communication and consistent follow-up. Conducted sales consultations and presented suitable real estate opportunities based on client requirements.

Client Relationships Sales Consulting Negotiation Client Data Management Follow up Customer Service