Mikhail AleshinMA
Open to opportunities

Mikhail Aleshin

@mikhailaleshin

Customer-oriented Technical Support with expertise in API integrations.

Serbia

What I'm looking for

I am looking for a role that values collaboration and innovation, offering opportunities for growth and development in technical support and API integrations.

I am a dedicated Technical Support professional with over 4 years of experience in B2B SaaS environments. My expertise lies in API integrations, CRM systems, and support tools like Freshdesk and Zoho. I have a proven track record of resolving complex customer support tickets and enhancing user experiences through effective collaboration with product and engineering teams.

Throughout my career, I have successfully created scalable technical workflows, significantly reducing ticket resolution times and improving customer satisfaction scores. My roles have included Tier 2 Technical Support Representative at ApprovalMax, where I investigated complex issues and maintained internal documentation, and as a self-employed Chatbot Developer, where I designed and implemented API workflows that saved clients valuable time.

Experience

Work history, roles, and key accomplishments

AP
Current

Tier 2 Technical Support Representative

ApprovalMax

Jan 2025 - Present (5 months)

As a Tier 2 Technical Support Representative, I investigate complex issues escalated from Tier 1, utilizing development tools and collaborating with product managers and developers. I maintain Confluence documentation and assist enterprise users with troubleshooting.

Education

Degrees, certifications, and relevant coursework

Mikhail hasn't added their education

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Tech stack

Software and tools used professionally

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Mikhail Aleshin - Tier 2 Technical Support Representative - ApprovalMax | Himalayas