At OrionInnovation, I resolve escalated technical issues involving enterprise endpoints and applications, authentication, software and hardware, performance, and user profiles. I also support users through complex problems and document root causes for P1 and P2 incidents.
I developed and maintain a Python-based automation application that reduced a repetitive manual process from over 20 hours to approximately 30 minutes. On a separate application for ITG Movilizer track-and-trace platforms, I built a tool that generates EPCIS XML messages from Excel files or a controller and sends them to REST API endpoints with retry logic and logging.
Previously, I worked as a Retention Supervisor at CreditGlory and a Customer Support Team Lead at Foundever. My experience also includes monitoring infrastructure with Grafana dashboards and analyzing system application event logs to diagnose issues.
