Mikhail Pliss

Provided expert assessments for healthcare/healthtech startups regarding funding requests and mentored startups to support growth. Contributed 500+ expert opinions with recommendations and conducted mentoring sessions for multiple companies.

Designed the technology approach and architecture for an AI-powered mobile application for long-term personal growth, translating personalization and behavioral science research into product processes. Built a personalization model using vector and graph databases; the technology track was paused due to unresolved science problems.

Developed the concept for a new clinic inside an apart-hotel for a construction company and created the project presentation and financial model, which were accepted in June 2025.

Aligned business and IT strategy to support a solar panel installation platform and established core startup management systems using Zoho One. Led a development pipeline and managed recruitment and distributed teams; integrated a data science approach into client acquisition using AI to standardize outsourcing job offers.

Contributed as a part-time senior expert by initiating new projects, conducting quality reviews, and documenting project processes using prior experience from the executive director role. Delivered projects within timelines and achieved competitive tender results.

Built and led the company from scratch, supported fundraising activities, and developed business and financial models. Managed development oversight for an insulin pump program and handled crises including technical documentation updates, while ensuring regular financial and business reporting.

Spearheaded the establishment and growth of a consulting department specializing in healthcare and social sectors for government officials using HSE educational and scientific resources. Led research and policy-oriented consulting work, including projects using big data/neural networks, PPP initiatives, behavioral economics/neuromarketing approaches, and rare disease policy recommendations.

Helped patients navigate complex healthcare systems and find appropriate doctors. Reviewed recommendations against evidence-based standards using PubMed and Cochrane and advocated for patient interests versus healthcare and medical insurance companies.

Served as a healthcare transformation senior consultant across sales, pre-sales, and project delivery for public and private healthcare organizations. Built business and IT strategies and solutions to improve medical service quality and patient workflows, including education and care pathway initiatives.

Managed B2B sales in public sector healthcare and education by promoting Oracle products through dealers, distributors, and system integrators. Built proposals with cross-functional teams and maintained relationships across ministries and public/private institutions, achieving consistent annual turnover before Oracle operations were stopped.

Exceed sales targets for federal healthcare accounts by engaging dealer and system integrator networks and promoting Microsoft products. Led cross-functional proposal development and helped sustain long-term client relationships with audit-ready compliance.

Co-founded a non-profit community for CIOs, IT directors, and IT managers in the St. Petersburg region to exchange best practices and process enhancements. Established steering committee operations, recruited staff to support events, and designed and launched a community website.

Developed IT strategy aligned with business goals, served on the board, and chaired an IT committee to implement ITIL/ITSM processes. Managed IT services and crisis overhauls for a hospital information system across clinics, including restructuring investments and staffing within six months.

Rebuilt IT strategy, IT project portfolio, and IT infrastructure documentation to support development of a smart campus for 10,000 students and faculty. Led audits and reorganization, ran tender selection for IT infrastructure subcontracting, and helped develop an Education Resource Planning (ERP) system with SunGard.

Directed and delivered a portfolio project implementing five Axapta ERP modules for a logistics and customs operator, covering transport, warehousing, financial reporting, planning, and customs clearance operations. Completed four of five stages on time; the final stage was postponed due to staff resistance.

Led IT crisis management for a telecom contract to provide internet access to 56,000 schools within 1.5 years despite fragmented, department-owned information systems. Performed ISACA-aligned system and staff audits, consolidated IT, implemented a web portal and project management system, integrated systems through Oracle Fusion Middleware (EIB), and presented an IT strategy to management.

As a board member, supervised IT and cross-functional business processes across multiple regions and led ERP implementation and IT strategy development. Audited IT infrastructure during acquisitions and applied ITIL/ITSM practices while supporting cost reductions in user support services.

Owned IT leadership responsibilities as a board member, including ERP implementation for a new plant and beer restaurants and greenfield IT infrastructure setup. Implemented Microsoft Axapta ERP modules quickly and established the IT department from inception.

Led IT department management and construction/launch of a greenfield coffee packaging plant, including ERP and production automation implementations. Managed IT outsourcing and IT audits/integration for acquisitions, and implemented ISO 9001:2000 and ISO 9004:1994 quality management systems.

Worked as an MIS analyst and IT engineer responsible for monitoring, equipment management, technical support, and acquisition/renewal across workplaces and servers. Developed and implemented IT and cybersecurity policies and contributed to ITIL/ITSM/COBIT processes, raising ITSM maturity and managing IT infrastructure budgeting.

Managed a team of network engineers and was responsible for IT infrastructure and technical support for company workplaces across offices. Led IT change management projects transitioning from an IBM mainframe to IBM PC environments.

Programmed interfaces between IBM PC systems and X-ray devices for enrichment of diamond ore. Worked with TurboPascal IV and assembler for K555 microcontrollers.

Resuscitated a stalled SAP R/3 ERP implementation for an alcohol business with bottling plants and warehouses, including selecting a new implementation partner and recalibrating the project. The board of directors and shareholders ultimately halted the project despite adjustments.

Completed studies in statistics and advanced models, along with data science courses. Covered Python programming, R, and SQL basics and advanced topics.

Completed training covering project management, process management, change management, Lean Foundations and related business-case and opportunity/lead-generation topics. Included lead generation in healthcare.

Completed the Model Thinking course by the University of Michigan.

Completed Microsoft sales academy training, including crucial conversations and content related to the Selling MS Advantage program. Also covered Microsoft product trainings such as Office, SharePoint, SQL, and Azure Cloud.

Completed SAP CIS targeted seminars on SAP implementation for industrial areas.

Completed training on IAS and GAAP accounting.

Completed Axapta (MBS) training, including the Finance and Logistics modules.

Studied how to assess the economic impact of implementing an IT system.

Completed a Business Strategy course as part of an MBA program.

Completed training in leadership and management with a focus on continuous improvement.

Grade: UK grade 80 (N/SVQ5 in Management)

Completed a Professional Certificate and Professional Diploma in Management, including modules on project management, financial management, marketing, and leadership skills. UK grade indicated as 80 with N/SVQ5 in Management.

Graduated as an Engineer of Information Systems in Economics.