Open to opportunities

Холл Арт

@0004234

Message

I lead IT infrastructure, service delivery, and digital transformation across complex organizations.

Russian Federation

Message

What I'm looking for

I'm looking to lead IT infrastructure, service delivery, and digital transformation, with responsibility for strategy, teams, budgets, resilient operations, and measurable service improvements.

I've led IT infrastructure and service delivery at St. Petersburg Clinical Hospital of the Russian Academy of Sciences and Gazprom Neft, improving operational reliability, support processes, and technology delivery.

As Head of IT, I manage strategy, budgeting, security, continuity, procurement, and a five-person team. I delivered a Service Desk from scratch in two months, modernized critical infrastructure with zero downtime, and introduced mentoring and competency assessments to improve incident resolution quality.

At Gazprom Neft, I raised SLA compliance by 15%, reduced reporting from two days to two hours, accelerated response times by 20%, and improved incident-resolution speed by 30%. I work across ITIL 4, PMBOK, import substitution, Linux and Windows infrastructure, and service management.

Experience

Work history, roles, and key accomplishments

Current

Head of IT Department

Current

St. Petersburg Clinical Hospital of the Russian Academy of S

Jul 2025 - Present (1 year 1 month)

Managed IT infrastructure for a medical institution, including strategic planning, budgeting, security, and service continuity. Led Service Desk implementation as Product Owner and improved SLA compliance by 15%.

ITIL Service Desk Product Owner Budgeting Procurement Infrastructure Modernization Team Leadership SLA Management KPI Management

Client Manager (IT Service Management)

Gazprom Neft PJSC

Oct 2024 - Jul 2025 (9 months)

Managed IT service delivery for a key business client, building communication between business and service teams. Led migration to Russian software and improved SLA compliance by 15%.

ITIL ITSM SLA Management Jira Graf Tracker Incident Management Stakeholder Management

IT Project Manager

Gazprom Neft PJSC

Feb 2024 - Oct 2024 (8 months)

Managed software development and IT implementation projects, delivering on time, budget, and quality. Led import substitution program and infrastructure development projects.

Project Management PMBOK Import Substitution Infrastructure Contract Management Budget Management Wi‑Fi Deployment

Lead System Administrator

Gazprom Neft PJSC

Jun 2022 - Feb 2024 (1 year 8 months)

Managed Service Desk processes and a team of system administrators. Optimized support processes, reducing response time by 20% and increasing incident resolution speed by 30%.

Service Desk Team Management Incident Management Process Optimization SLA CSI

Senior System Administrator

Gazprom Neft PJSC

Mar 2020 - Jun 2022 (2 years 3 months)

Administered Linux/Windows servers and data center operations, including monitoring, patching, and outage resolution. Improved problem detection by 30% and reduced MTTR from 3 to 1.5 hours.

Linux Windows Server Administration Data Center Monitoring Solarwinds Incident Management MTTR