Mike User

I am a reliable and tech-savvy remote support professional with over four years of experience in customer service and sales. My expertise lies in resolving customer inquiries across various platforms, including phone, email, and chat. I have a proven track record of managing CRM platforms like Salesforce and handling high-volume communications with accuracy and empathy. My ability to problem-solve under pressure and communicate clearly has allowed me to maintain a 95%+ customer satisfaction rate while resolving over 50 customer issues weekly.

In my recent role as a Remote Customer Support Assistant, I provided support for small eCommerce and service-based businesses, managing order issues, refunds, and product questions with professionalism. Prior to this, I worked as a Solar Sales Representative, where I closed over $500,000 in annual contracts and delivered end-to-end support for clients. My diverse background, including experience as a Heavy Equipment Mechanic and Construction Worker, has equipped me with a unique skill set that I bring to my remote support roles.