Mike User
@mikeuser5
Reliable remote customer service specialist with 4+ years of experience.
What I'm looking for
I am a reliable and tech-savvy remote support professional with over four years of experience in customer service and sales. My expertise lies in resolving customer inquiries across various platforms, including phone, email, and chat. I have a proven track record of managing CRM platforms like Salesforce and handling high-volume communications with accuracy and empathy. My ability to problem-solve under pressure and communicate clearly has allowed me to maintain a 95%+ customer satisfaction rate while resolving over 50 customer issues weekly.
In my recent role as a Remote Customer Support Assistant, I provided support for small eCommerce and service-based businesses, managing order issues, refunds, and product questions with professionalism. Prior to this, I worked as a Solar Sales Representative, where I closed over $500,000 in annual contracts and delivered end-to-end support for clients. My diverse background, including experience as a Heavy Equipment Mechanic and Construction Worker, has equipped me with a unique skill set that I bring to my remote support roles.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Assistant
Self-Employed / Freelance
Mar 2023 - Present (2 years 4 months)
Provided customer support via email and live chat for small eCommerce and service-based businesses. Managed order issues, refunds, scheduling, and product questions with professionalism and empathy.
Heavy Equipment Mechanic
Industrial Solutions
Sep 2021 - May 2025 (3 years 8 months)
Diagnosed and repaired complex mechanical systems; led equipment safety training sessions. Transitioned out of field work due to a permanent injury.
Solar Sales Representative
Various Companies
Jun 2018 - Aug 2023 (5 years 2 months)
Sold solar systems via phone and in-person consultations, closing over $500,000 in annual contracts. Delivered end-to-end support including scheduling, quoting, and customer onboarding.
Construction Worker
Liascos Consulting & Design
Jul 2016 - Jun 2018 (1 year 11 months)
Built and remodeled residential properties, coordinating team efforts to meet deadlines. Ensured project completion within budget and time constraints.
Education
Degrees, certifications, and relevant coursework
Grays Harbor College
Associate's Degree, Management
Activities and societies: Relevant coursework: Business Communication, Organizational Behavior
Undertook coursework in Business Communication and Organizational Behavior. Pursued an Associate's Degree in Management.
Grays Harbor College
Certificate, Welding
Completed a Welding Certificate program. Gained technical skills in welding.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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